Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Michaela Garcia

Oakland,CA

Summary

Detail-oriented professional with 10+ years of experience supporting healthcare, sales, and service-driven environments. Known for adaptability and results-focused approach, excelling in dynamic and fast- paced environments. Experienced in providing high- level administrative and operational support to leadership and cross-functional teams while maintaining accuracy, discretion, and professionalism.

Work History

Front of House Manager, Server & Bartender

Hospitality Industry
2017 - 2025
  • Oversaw daily operations, ensuring compliance with safety and quality standards.
  • Analyzed performance data to identify trends and informed strategic decision-making for improvement.
  • Developed training materials to support onboarding of new employees in operational procedures.
  • Managed inventory levels, ensuring adequate stock availability while minimizing excess costs.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Provided excellent customer service to guests with the utmost care as well as bring recommendations that fit every delight.

Equity & Justice Program Coordinator

UCSF
2022 - 2023
  • Supported faculty and leadership with administrative coordination within an academic medical institution.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements.
  • Prepared and organized formal documentation, submissions, and internal materials.
  • Maintained confidential records related to research activities, participants, and institutional programs.
  • Assisted with data organization, research support, and compliance-aligned recordkeeping.
  • Facilitated communication between departments, strengthening collaboration and information flow.
  • Collaborated with cross-functional teams to streamline program operations and enhance efficiency.

Program Assistant

Kaiser Permanente
2019 - 2021
  • Provided administrative support within a large healthcare system, assisting with documentation, scheduling, and coordination in a highly regulated clinical environment.
  • Supported program operations for patient education, chronic disease management, and mental health outreach initiatives.
  • Maintained accurate and confidential patient- and program-related records in compliance with HIPAA and organizational standards.
  • Assisted with tracking authorizations, approvals, and compliance-related documentation across departments.
  • Coordinated communications across internal clinical, administrative, and compliance teams.
  • Coordinated referral workflows, scheduling, and follow-up processes.
  • Trained staff on Spanish-language outreach procedures and standardized documentation practices.

Education

Bachelor of Science - Community-Based Public Health

San Francisco State University

Skills

  • Administrative and Operational Management
  • Office Administration
  • Team Training & Management
  • Telephonic Communications
  • Documentation & Records Management
  • Scheduling, Calendars & Deadline Tracking
  • Client Relations
  • Sales Expertise and Product Knowledge
  • Contract, Form & Agreement Coordination
  • Invoice Processing & Expense Tracking
  • Google Workspace, Microsoft Office, Slack, Zoom
  • Electronic Health Records (EHR) Systems (eg, APeX, EPIC)

Accomplishments

  • Led a cross-functional team of stakeholders in the achievement of reaching top three in the Northern California Region for the MOOD Metric at Kaiser Permanente in 2021.
  • Supervised teams of 20+ staff members.
  • Supported the opening and operations of two bars in the Bay Area.
  • Certified 100HR Yoga Instructor.

Languages

Spanish
Native or Bilingual

Timeline

Front of House Manager, Server & Bartender

Hospitality Industry
2017 - 2025

Equity & Justice Program Coordinator

UCSF
2022 - 2023

Program Assistant

Kaiser Permanente
2019 - 2021

Bachelor of Science - Community-Based Public Health

San Francisco State University

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