Theresa Pinckney
Lumberton,Texas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
26
26
years of professional experience
Work History
Server/Bartender, Front of House Manager
Chili's Grill & Bar
10.2023 - Current
- Created a welcoming and positive environment to make guests feel at home
- Accurately took and processed food and drink orders, including alcoholic and non-alcoholic beverages
- Processed cash and credit card transactions accurately and efficiently using a POS system
- Executed opening and closing bar procedures, including cash handling and reconciliation
- Trained and mentored new servers and bartenders in customer engagement and service standards
- Delivered exceptional customer service in high-volume dining environment.
- Maintained comprehensive knowledge of menu items and daily specials to enhance guest experience.
- Addressed customer inquiries and resolved complaints professionally and effectively, enhancing guest satisfaction
- Developed strong relationships with regular patrons, enhancing customer loyalty and driving repeat business
- Oversaw shift operations, coordinating staff assignments for optimal workflow and efficiency.
Library Aide
Kountze Middle School
11.2020 - 08.2022
- Operate and supervise library
- Assisted in cataloging and organizing library materials to enhance accessibility for students and faculty.
- Supported students in locating resources, fostering a positive learning environment.
- Provided leadership in planning and management of library programs
- Provided excellent public service to students, staff, and visitors
- Recorded and maintained accurate records
- Awarded students and staff monthly incentives
- Data collecting
- Processed materials
- Assist in the educational and social development of students
- Provided support for teacher and office staff when necessary
- Updated the library’s database of publications and ensured that all data and information were up to date
- Performed clerical activities such as answering phones, filing, typing, laminating, and ordering supplies
- Planned, organized, and supervised trips for organization
Development Aide
Lumberton Middle School
08.2015 - 11.2020
- Providing instructional support in small groups
- Providing one on one instruction
- Modifying materials
- Implementing IEP
- Implementing BIP
- Data collecting
- Provide personal care assistance
- Assist in the educational and social development of students
- Provide support for individual students
- Support students with emotional and behavior concerns
- Consultation and collaboration with special education teacher
- Developed and maintained organizational systems for student records and documentation to ensure accuracy and accessibility.
- Coordinated communication between teachers, students, and parents to enhance engagement and support educational initiatives.
Customer Service Representative
Farmers Insurance
01.2014 - 02.2015
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Described product to customers and accurately explained details.
- Answered multi-line phone, handled in-office insurance claims, customer retention, company deposits.
- Accurately prepared forms, policies, endorsements where required.
- Processed insurance claims efficiently, ensuring compliance with company policies and industry regulations.
Office Manager
Allstate Insurance
09.1999 - 01.2010
- Professional with over 10 years experience in insurance.
- Excellent background in customer service, client retention, multi-tasking, general office skills, and account maintenance
- Very organized and a people person.
- Self-starter and able to quickly grasp and apply new information.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Solved unresolved customer issues.
- Monitored the daily activities of 3 sales/customer service agents
- Promptly responded to inquiries and requests from prospective customers.
- Maintained accurate records of past due customer account activity.
- Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.
- Described product to customers and accurately explained details
- Provided extensive knowledge of insurance products to associates.
- Answered multi-line phone, handled in-office insurance claims, customer retention, company deposits.
- Accurately prepared forms, policies, endorsements where required.
- Provided prompt, professional customer service, and participated in training and team meetings as required.
- Kept records of customer interactions and transactions.
- Kept and maintained vendor storeroom files and accounts payable.
Education
High School Diploma -
Hardin Jefferson High School
Sour Lake, Texas05.1999
Skills
- Effective conflict resolution
- Proactive self-starter
- Strong interpersonal skills
- Team-oriented
- Effective multi-tasking
- Professional telephone communication
- High-volume cash handling
- Dedicated work ethic
- Exceptional customer service
- Strong organizational abilities
- Administrative support
- Detail-oriented data management
Experience Highlights
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Computer Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Customer Follow-up
- Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Server/Bartender, Front of House Manager
Chili's Grill & Bar
10.2023 - Current
Library Aide
Kountze Middle School
11.2020 - 08.2022
Development Aide
Lumberton Middle School
08.2015 - 11.2020
Customer Service Representative
Farmers Insurance
01.2014 - 02.2015
Office Manager
Allstate Insurance
09.1999 - 01.2010
High School Diploma -
Hardin Jefferson High School