Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Frost

Port Charlotte,FL

Summary

Dynamic and results-driven professional with extensive experience at Beef O'Bradys, excelling in operational efficiency and guest relations. Proven track record in enhancing customer satisfaction and managing high-performing teams. Skilled in training and mentoring staff while implementing effective solutions to improve service quality and drive loyalty. Strong background in POS system operation and conflict resolution.

Experienced with managing front-of-house operations, enhancing guest satisfaction, and optimizing service flow. Utilizes strong leadership and problem-solving skills to maintain efficient and welcoming environments. Track record of fostering teamwork and ensuring seamless service execution.

Overview

11
11
years of professional experience

Work History

Restaurant Front of House Manager and Server

Beef O Bradys
02.2018 - Current
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
  • Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Answering multiple emails and calls daily

Customer Service Manager

Walmart
12.2013 - 02.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.

Education

High School Diploma -

North Port High School
05-2017

Skills

  • Operational efficiency
  • Recruitment and hiring
  • Food safety compliance
  • POS system operation
  • Employee scheduling
  • Table management
  • Training and mentoring
  • Conflict resolution
  • Task delegation
  • Data entry
  • Time management
  • File management
  • Administrative support
  • Customer service

Timeline

Restaurant Front of House Manager and Server

Beef O Bradys
02.2018 - Current

Customer Service Manager

Walmart
12.2013 - 02.2018

High School Diploma -

North Port High School

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Alexis Frost