Brooke VanMourik
Saint Augustine,FL
Summary
Food & Beverage professional with 10 years of progressive experience in the restaurant and hospitality industry, including 3 years as a Front-End Manager in fast-paced, high-volume environments. Proven track record of leading front-of-house operations, developing high-performing service teams, and delivering exceptional guest experiences. Skilled in staff training, scheduling, and performance management, with strong ability to improve service efficiency and operational flow. Experienced in maintaining food safety and quality standards, resolving guest concerns, and supporting cost control and revenue-focused initiatives. Recognized for fostering a positive, service-driven culture that enhances customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Front of House Manager
The Commander's Shellfish Camp
Crescent Beach, FL
01.2021 - 06.2026
- Progressed through multiple restaurant positions (from Host, Server, Bartender to Front of House Manager) developing strong leadership and customer service skills.
- Managed front-of-house operations, staff scheduling, and guest relations.
- Hired, trained and mentored team members on service standards and operational procedures.
- Provided high-quality food and beverage service in fast-paced environments.
- Resolved guest concerns effectively while maintaining a positive dining experience.
- Contributed to sales growth through upselling, team leadership, and exceptional hospitality
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
Pandora Jewelry Sales Specialist
Jared The Galleria Of Jewelry
Jacksonville, FL
10.2018 - 10.2023
- Delivered expert product knowledge to assist customers in making informed purchasing decisions.
- Managed inventory, tracking stock levels and conducting regular audits for accuracy.
- Resolved customer inquiries and complaints, enhancing overall satisfaction through effective communication.
- Increased repeat business through exceptional customer service and relationship-building skills.
- Worked cohesively with the team to meet and exceed sales goals, fostering a positive work environment and consistently exceeding client expectations.
- Cultivated strong customer relationships to enhance loyalty and repeat business.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Kitchen Expeditor
Metro Diner
Jacksonville Beach, FL
01.2018 - 01.2021
- Verify that each order is accurate, complete, and properly presented before leaving the kitchen.
- Deliver food promptly to the correct tables.
- Communicate with kitchen staff and servers to coordinate order timing.
- Assist in organizing the expo (expediting) station and keeping it clean.
- Ensure special requests, dietary restrictions, and modifications are followed.
- Refill condiments, utensils, and service supplies as needed.
- Help clear tables and support servers during busy periods.
- Follow food safety and sanitation standards.
Server and Cashier
Down South Barbeque
Ponte Vedra Beach, FL
03.2017 - 08.2017
- Managed food and beverage orders efficiently to enhance guest satisfaction.
- Provided exceptional customer service in fast-paced dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Education
Upper Secondary Education -
FSCJ South Campus
Jacksonville, FLHigh School -
Nease High School
Ponte Vedra, FL05-2017
Skills
- Operational efficiency
- Recruitment and hiring
- Food safety compliance
- Guest relations
- Customer service prioritization
- Restaurant operations
- POS system operation
- Sales management
- Training and coaching
- Quality control
Certification
ServSafe Food Handler Certification
Timeline
Restaurant Front of House Manager
The Commander's Shellfish Camp
01.2021 - 06.2026
Pandora Jewelry Sales Specialist
Jared The Galleria Of Jewelry
10.2018 - 10.2023
Kitchen Expeditor
Metro Diner
01.2018 - 01.2021
Server and Cashier
Down South Barbeque
03.2017 - 08.2017
Upper Secondary Education -
FSCJ South Campus
High School -
Nease High School
Additional Information
- Proficient in American Sign Language (ASL)
- Strong interpersonal and communication skills; able to build positive relationships with customers and team members
- Professional, respectful, and dependable in workplace interactions