Summary
Overview
Work History
Education
Skills
Timeline
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Susan Renee Reid

Susan Renee Reid

Minot,ND

Summary

Proven leader in hospitality management, adept at ensuring operational efficiency and excellence in customer service, notably at Pizza Ranch. Skilled in POS system operation and staff motivation, I have successfully mentored teams to exceed guest expectations while maintaining health code compliance. Achieved significant improvements in order accuracy and guest relations through effective team training and leadership.

Overview

5
5
years of professional experience

Work History

Restaurant Front of House Manager

Pizza Ranch
Dickinson, ND
03.2021 - 07.2023
  • Trained new employees to perform duties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained front of house staff in customer service excellence and operational procedures.
  • Assisted management team during peak times or when additional help was needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed daily operations, ensuring smooth front of house service and customer satisfaction.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Coordinated with back of house management to ensure seamless service delivery.

Server/Hostess

Perkins+Will
Dickinson, ND
01.2019 - 03.2021
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Presented menus and answered questions regarding items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Assistant Store Manager

Family Dollar/ Dollar Tree
Dickinson, ND
01.2018 - 03.2021
  • Ensured compliance with all safety regulations throughout the store premises.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Trained new employees on store policies, procedures and customer service standards.
  • Maintained inventory by checking merchandise to determine levels.

Education

Associate of Science - Sociology

Bakersfield College
Bakersfield, CA
04-1998

Skills

  • Health code compliance
  • Order accuracy
  • POS system operation
  • Labor cost control
  • Hygiene standards
  • Staff motivation
  • Food safety compliance
  • Reservation management
  • Operational efficiency
  • Guest relations
  • Allergy awareness

Timeline

Restaurant Front of House Manager

Pizza Ranch
03.2021 - 07.2023

Server/Hostess

Perkins+Will
01.2019 - 03.2021

Assistant Store Manager

Family Dollar/ Dollar Tree
01.2018 - 03.2021

Associate of Science - Sociology

Bakersfield College

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Susan Renee Reid