Morgan Jenkins
West Columbia,SC
Summary
Proven leader in enhancing operational efficiency and guest relations, demonstrated at Wings And Ale of Lexington. Skilled in POS system operation and multitasking, I excel in driving team performance and improving customer satisfaction. My background includes strategic improvements in service delivery, achieving significant gains in guest experience without compromising service quality.
Overview
8
8
years of professional experience
Work History
Restaurant Front of House Manager
Wings And Ale Of Lexington
08.2022 - Current
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
- Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.
- Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
Server
Hops and Barleys
01.2019 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Lifeguard
Kingston Recreation Center
06.2016 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Police Science
University of Scranton
Scranton, PA05.2022
Skills
- Operational Efficiency
- Recruitment and hiring
- Employee Scheduling
- POS System Operation
- Guest Relations
- Multitasking
- Reliability
- Money Handling
- Supply Ordering and Management
Timeline
Restaurant Front of House Manager
Wings And Ale Of Lexington
08.2022 - Current
Server
Hops and Barleys
01.2019 - 07.2022
Lifeguard
Kingston Recreation Center
06.2016 - 08.2018
Bachelor of Science - Police Science
University of Scranton
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