Casey Pollock
HIGHLAND HEIGHTS,OH
Summary
Highly motivated individual that enjoys collaborating with others. Strong work ethic and critical thinking skills. Agile, versatile and flexible. Strong communication skills, collaborates well with others, and works well in a team environment. Caritas centered patient care - compassion, altruistic and professional.
Professional healthcare provider prepared for this role. Adept at patient care, medical procedures, and clinical documentation. Strong focus on team collaboration and achieving outcomes. Reliable, adaptable, and skilled in critical thinking and time management.
Overview
10
10
years of professional experience
Work History
Business Manager
Six Figs Coaching
01.2020 - 03.2022
- Business manager for online sales and coaching company
- Daily operations, management of employees, quarterly reviews, coaching, client experience
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Store Manager
Starbucks Corporation
08.2012 - 01.2020
- Excelled in many areas from the leadership experiences at Starbucks from forming community relationships, time management and organization/planning skills, managing store operations and developing problem solving and team building techniques, to customer service techniques and operational skills in customer service environments
- Managing the store’s financial performance, and managing safety and security within the store
- Maintained operational tools to plan for and achieve operational excellence in the store
- Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management
- Created and maintained a successful store team resulting in an environment where partners are valued and respected
- Conducted performance assessments, provided feedback, and setting challenging goals to improve performance (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling)
Education
Nursing -
Lakeland Community College
Kirtland, OH05.2025
Skills
- Team building and leadership
- Customer relations
- Coaching and mentoring
- Verbal and written communication
- Teamwork and collaboration
- Team leadership
- Performance improvement
- Effective leader
Clinicalexperience
- Lake West Monitored Care Unit
- TriPoint Medical Surgical floor
- MetroHealth Labor and Delivery, Antepartum, and Mother and Babies
- Rainbow Babies and Children
- Broadway MetroHealth Urgent Care
- Project Hope
Leadership and Honors
- Basic Life Support (BLS) through the American Heart Association (AHA)
- Caritas for Altruism and Professionalism
- Caritas for Professionalism
- Alpha Kappa Delta International Sociological Honors Society - Tau Chapter of Ohio, G.P.A. 3.8
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Documentation - Ensured charting accuracy through precise documentation.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
Community involvement
- Citizen friendship chapter of Best Buddies, 2018-2024
- JV Lacrosse Coach, Shaker Heights High School Girls, 2010-2012
- Varsity Defensive Coach and JV Lacrosse Coach, 2012-2013
- Best Buddies, Cleveland Foodbank, Center for Families and Children: Produce Market Volunteer
Timeline
Business Manager
Six Figs Coaching
01.2020 - 03.2022
Store Manager
Starbucks Corporation
08.2012 - 01.2020
Nursing -
Lakeland Community College
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