Casey R. Campbell
Anaheim,CA
Summary
At the direction of executive leadership marshaling limited resources to the most productive uses with the aim of creating maximum value for customers as well the company's stakeholders. Developing account services as well as cascading the organization's strategy/mission to the teams. Effectively leading account teams and implementing appropriate rewards/recognition and coaching/corrective practices to align personnel with company goals. Planning by prioritizing customer account, employee, and organizational requirements. Maintaining and monitoring account expectations and building customer relations exceeding account contractual requirements.
Overview
21
21
years of professional experience
Work History
Senior, Account Manager
Clariant Oil & Mining Services
2016.04 - Current
- Maintains a 100% Customer Satisfaction Rate.
- Develops Clariant's presence in Southern California's Oil and Gas Industry through multiple sales channels and events.
- Manages a team of Account Managers, Field Techs and Drivers in LA Basin.
- Oversaw HSE Protocols
- Ensures Alignment between Organizational Goals and Account Management Objectives.
- Provides Leadership development.
- Implementation of mentoring and coaching Techs and Support Personnel.
- Promotes a Positive Culture that Drives Initiative-taking and Transparency.
- Developed customized solutions to meet diverse customer needs, enhancing service delivery efficiency.
- Led client relationship management initiatives, ensuring alignment with industry best practices.
- Oversaw cross-functional teams to drive project success and improve operational workflows.
- Implemented performance metrics to assess account health and drive continuous improvement efforts.
- Collaborated with sales teams to identify upselling opportunities, increasing overall revenue streams.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Streamlined account management processes, improving overall efficiency and productivity.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Boosted client satisfaction by effectively managing and resolving account issues.
Account Representative
Clariant Oil & Mining Services
2014.12 - 2016.04
- Effectively led, communicated, and managed expectations of customers' accounts and team activity.
- Managed and tracked chemical inventory.
- Repaired all chemical pumps, lines, and tanks.
- Demonstrated extensive knowledge of offshore, and onshore chemical program with a specialized knowledge of waist water treatment and testing into both LA County Sanitation and Orange County Sanitation
- Cultivated strong client relationships through effective communication and tailored solutions.
- Collaborated with other departments to address customer needs and service requests.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Operator
Synergy Oil & Gas
2008.12 - 2014.12
- Demonstrated effective Well Test and Production data entry.
- Effectively conducted full diagnostics of pump jacks, ESP, and down-hole production.
- Proficient and proven knowledge of fluid levels and assessing production of pump jacks and submersible wells.
- Monitored safety protocols to maintain compliance with industry regulations.
- Conducted routine maintenance on equipment to minimize downtime.
- Led daily briefings to communicate operational goals and safety updates.
Electrician
Duke & Associates
2005.06 - 2008.12
- Effectively managed commercial and residential wiring projects.
- Full project proficiency 120v, 240v, 277v, and 480v applications.
- Timely and accurately executed pipe fitting and assembly.
- Professional conduct and customer satisfaction in delivering wiring and network solutions.
- Electronic Access
- Installed and repaired electrical systems in residential and commercial buildings.
- Led projects focused on upgrading outdated electrical systems to improve energy efficiency and compliance.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Education
Workplace safety and OSHA compliance -
Private
01.2025
T.W.I.C - Offshore Safety
TSA
Long Beach, CA01.2022
T2-PSST AIP-U - undefined
01.2022
Skills
Customer Satisfaction Management
Account Team Management
Resource Management
Risk Management
Project Management
Organizational Development
Strategic Planning
Compliance Management
Safety Audits
Employee Recognition
Building Team Culture
Coaching
Mentoring
Employee Development
Competency Management
Problem Resolution
Initiative-taking Culture
Emergency Response
Account Performance Review
Chemical Tracking
Process Flow Infrastructure
Infrastructure Maintenance
Subsurface Corrosion Mitigation
Offshore Production Management
Safety Training
Hazmat Training
Incident Investigating
Incident Reporting
Account management
Customer service
Teamwork and collaboration
Client relations
Client relationship management
Strategic planning
Relationship building
Relationship building and management
Account oversight
Issue resolution
Education Certifications
- Class B - Hazmat/Tank Endorsement, 2015-01-01, Licensed to operate commercial tank vehicles transporting hazardous materials.
- T.W.I.C, 2022-01-01, Authorized for unescorted access to secure maritime and port facilities.
- T2-PSST AIP-U, 2022-01-01, Trained in offshore production safety systems and regulatory compliance.
- Workplace safety and OSHA compliance, 2008-01-01, Trained in maintaining safe work environments and adhering to OSHA standards.
Personal Information
Title: Senior, Account & Program / Project Manager
Timeline
Senior, Account Manager
Clariant Oil & Mining Services
2016.04 - Current
Account Representative
Clariant Oil & Mining Services
2014.12 - 2016.04
Operator
Synergy Oil & Gas
2008.12 - 2014.12
Electrician
Duke & Associates
2005.06 - 2008.12
T2-PSST AIP-U - undefined
Workplace safety and OSHA compliance -
Private
T.W.I.C - Offshore Safety
TSA