CASEY RILEY
Randolph,MA
Summary
Results-driven IT professional with a 9-year background in systems support. Demonstrated expertise in troubleshooting, configuring, and maintaining high-level computer systems/domains. IAT Level I/II certifications complement strong communication and listening skills. Highly motivated, organized, and detail-oriented with a proven track record of providing exceptional IT support. A dedicated team player with a positive attitude and a willingness to learn and develop new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT administrator
- Level support for USAFE-AFAFRICA Headquarters and A2
- Directorate -Troubleshoots, configures and maintains multiple high-level computer systems/domains, including the NIPR/SIPR/BICES/JWICS enclaves -Configures, troubleshoots, installs and maintains DSN and SVOIP Internet Protocol
- Telephone systems
- Performs software and firmware patches, upgrades, and application updates to existing information technology equipment and systems -Provides support to HQ personnel with configuring Secure Video Teleconference (SVTC) -Configures, installs, and troubleshoots virtual desktops for Intelligence,
- Surveillance and Reconnaissance (ISR) personnel to conduct daily intelligence missions -Maintains and assists with the development of systems support SharePoint account containing trouble ticketing system, user account information, and SVTC scheduling -Information Systems Security Officer (ISSO) for Secret Compartmented
- Information Facility (SCIF)
ISR Client Systems Support Lead
- European Partner Integration Enterprise (EPIE)
ISR System Administrator/Client Systems Technician
Massachusetts Air National Guard
Client Systems Technician
School, United States Air Force
System Administrator
Huntington Ingalls
12.2022 - Current
Systems Administrator
Ramstein Air Base
10.2020 - 11.2022
- Provides on-site client systems support for USAFE-AFAFRICA Intelligence,
- Surveillance, and Reconnaissance (ISR) integration, alongside U.S
- Intelligence and
- NATO professionals, increasing interoperability between U.S
- And coalition partners
- Troubleshoots/establishes connectivity of multi-user computer systems on
- NIPR/SIPR/BICES domains in support of FMV PED node operations
- Develops and briefs ISR interoperability concepts to EPIE Branch Chief and additional leadership
- Installs multiple ISR client systems utilizing the Battlefield Information, Collection, and Exploitation System (BICES) network for intelligence-sharing capabilities
- Terminal, (TASO) – Requests and manages multiple user and privileged user BICES-X accounts granting cleared individuals access to the BICES-X network
- Constructs deployable FMV and High-Altitude imagery exploitation kits to support orientation activities for partner nations outside of an in-garrison environment
- Conducts site surveys for upcoming extension kit (E-Kit) deployments supporting
- ISR and coalition orientations and exercises
- Deploys ISR E-Kits to multiple locations across Europe in support of ISR interoperability
- Assists in researching solutions for new ISR client/server system installs and configuration
- Implements common preventive maintenance practices for additional classified
- ISR systems, including regularly scheduled system scans and performance updates.
ISR System Administrator/Client Systems Technician
Ramstein Air Base
04.2019 - 10.2019
- European Partner Integration Enterprise (EPIE), Provided Tier I/II client systems support for USAFE-AFAFRICA & NATO Coalition environment serving as POC for customers experiencing technical issues
- Loaded/configured software packages, updates, and patches to maintain req’d compliance
- Re-imaged/Troubleshot desktops and laptops, as needed, and deployed new equipment to end users
- Created and submitted tickets using the internal Air Force ticketing system (Remedy)
- Reported any system security incidents and executed corrective security procedures
- Ensured compliance with technical data, instructions, and work standards
Tier I/II Systems Administrator
Squadron, Massachusetts Air National Guard
04.2016 - 10.2018
- Supporting 24/7 Intelligence, Surveillance, and
- Reconnaissance (ISR) operations inside of a fast-paced Air Force DCGS
- Create & submit trouble tickets using Remedy, SERENA, and DICE ticketing systems
- Administered user accounts, le permissions, and print queues supporting ISR customers on NIPR/SIPR and JWICS domains
- Provided support to classified client systems for day-to-day intelligence operations, monitoring and troubleshooting client system issues as they arise
- Utilized Central Intelligence Collections System (CICS) and DGIF
- Established domains and networks inside of a deployed environment
- Performed client-level voice network functions
- Implemented security fixes, implemented system security patches, and antivirus software
Tier I/II Systems Administrator
Massachusetts Air National Guard
04.2015 - 06.2015
- Supporting 24/7 Intelligence, Surveillance, and
- Reconnaissance (ISR) operations inside of a fast-paced Air Force DCGS
- Create & submit trouble tickets using Remedy, SERENA, and DICE ticketing systems
- Administered user accounts, le permissions, and print queues supporting ISR customers on NIPR/SIPR and JWICS domains
- Provided support to classified client systems for day-to-day intelligence operations, monitoring and troubleshooting client system issues as they arise
- Utilized Central Intelligence Collections System (CICS) and DGIF
- Established domains and networks inside of a deployed environment
- Performed client-level voice network functions
- Implemented security fixes, implemented system security patches, and antivirus software
Client Systems Technician
Keesler Air Force
11.2014 - 04.2015
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT06.2023
Associate of Science - Information Technology
University of Massachusetts
Lowell, MA07.2020
Skills
- Communication Skills
- Ability to Learn Quickly
- Customer Service
- Adaptability
- Knowledge of DoD
- Directives
- PROFILE
- 9 Year Tier I/II ISR Systems Support Willingness to learn/develop new skills
- Current TS/SCI Security Clearance Greatly dependable; organized professional
- IAT Level I/II Certifications Strong communication/listening skills
- Information Technology, AS Highly motivated; accurate; detail-oriented
- 15 Year MAANG Veteran Maintains positive/genuine attitude
- Network Hardware and Software Maintenance
- Testing Procedure Development
- Security Assurance
- User Support
- Diagnosis and Troubleshooting
Certification
Comptia Project+ May 2022 -CompTIA Network+ CE Apr 2022 — Present CompTIA Security+ CE Aug 2015 — Present CompTIA A+ CE Mar 2015 — Present AWS Cloud Practitioner Jul 2022 — Present
Timeline
System Administrator
Huntington Ingalls
12.2022 - Current
Systems Administrator
Ramstein Air Base
10.2020 - 11.2022
ISR System Administrator/Client Systems Technician
Ramstein Air Base
04.2019 - 10.2019
Tier I/II Systems Administrator
Squadron, Massachusetts Air National Guard
04.2016 - 10.2018
Tier I/II Systems Administrator
Massachusetts Air National Guard
04.2015 - 06.2015
Client Systems Technician
Keesler Air Force
11.2014 - 04.2015
IT administrator
ISR Client Systems Support Lead
ISR System Administrator/Client Systems Technician
Massachusetts Air National Guard
Client Systems Technician
School, United States Air Force
Bachelor of Science - Information Technology
Western Governors University
Associate of Science - Information Technology
University of Massachusetts
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