Open To Work
Christopher White
Glendale,Arizona
Work Preference
Summary
IT administrator with extensive expertise in managing network infrastructure and enhancing service delivery. Demonstrated success in streamlining IT processes and implementing security protocols to ensure dependable user support across various departments. Strong customer service skills honed through years in hospitality and direct engagement with residents in a life planning community.
Overview
24
24
years of professional experience
Work History
IT Administrator
The Terraces Of Phoenix
Phoenix, Arizona
06.2019 - 06.2026
- Managed network infrastructure, ensuring reliable service delivery for residents and staff.
- Maintained security protocols, safeguarding sensitive information from unauthorized access.
- Provided technical support for hardware and software issues across multiple departments.
- Streamlined IT processes, resulting in faster service delivery for community residents and staff.
- Conducted regular system updates to optimize network performance and reliability.
- Developed training materials for staff on new technologies, improving their ability to utilize current systems effectively.
- Assisted in disaster recovery planning to ensure data integrity and accessibility.
- Coordinated with vendors for hardware and software installations, enhancing overall system performance.
Help Desk technician
Berkadia Commercial Mortgage LLC
Phoenix, Arizona
04.2012 - 06.2019
- Provided technical support for hardware and software issues, enhancing operational efficiency across multiple departments.
- Resolved technical issues for users, facilitating immediate access to computers and devices.
- Diagnosed and resolved user problems with desktop applications and systems.
- Assisted users in setting up and configuring devices, optimizing performance and user experience.
Front office Supervisor
Inn Place Hotel /Prism Hotels
Phoenix, Arizona
08.2011 - 01.2012
- Managed daily operations of front desk and lobby, improving guest experience and workflow.
- Supervised front office staff, enhancing guest service quality and satisfaction.
- Coordinated room assignments and guest check-ins efficiently.
- Developed SOPs to guide associates in adapting to changes in company policies while addressing guest needs at the front desk.
- Facilitated hotel transition from Fourpoints by Sheraton to InnPlace, maintaining operational continuity and service standards.
Front desk agent
Sheraton Phoenix Downtown
Phoenix, Arizona
08.2008 - 09.2011
- Greeted guests upon arrival, addressed needs during check-in and check-out, managed guest accounts, and processed payments, ensuring a seamless experience for guests.
- Managed guest check-ins and check-outs efficiently at the front desk.
- Established positive first impressions for guests upon arrival, contributing to overall guest satisfaction.
- Managed reservation inquiries using hotel management software, facilitating efficient communication and support for guests.
- Trained new hires and contributed to development of programs and procedures to meet sales and promotional goals.
Assistant Front Office Manager
Four Points by Sheraton Phoenix North
Phoenix, Arizona
03.2002 - 08.2008
- Oversaw front office operations, hiring and training staff, resolving guest inquiries, and managing check-in/check-out processes to ensure high guest satisfaction.
- Managed front desk operations, ensuring efficient and welcoming guest check-in processes.
- Trained and supervised front office staff in customer service excellence.
- Coordinated communication between departments to streamline guest experience.
Education
Bachelor of Arts - Fine arts
Art Institute of Phoenix
Phoenix01-2003
Skills
- Active directory management
- LAN/WAN networking
- Network monitoring
- Configuration management
- Disaster recovery
- Asset management
- Remote support services
- Help desk support
- PC troubleshooting
- Hardware installation
- Mobile device management
- System updates management
- Process optimization
- Microsoft Office proficiency
- Communication skills
Accomplishments
- Technology support
- Assisted in the traveling to other offices to help them move to new facilities.
- Built and upgraded computers for multiple offices requiring either upgrading hardware or upgrading OS/ software.
- Quickly assisted users when they called in needing troubleshooting for a wide range of issues that had affected their technology needs.
- Helped address tickets in a ticketing system, assigning tickets and communicated with different technology teams to quickly resolve user needs.
- Developed Relationships with users that allowed me to better assist them with all their technology needs.
- Customer Service
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive hotel experience for all guests.
- Assisted customers over the phone regarding hotel operations, product, promotions and reservations.
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
- Skilled in handling difficult customer encounters. Developed the necessary abilities to handle emotional customers, and help them to find reasonable solutions.
- Leadership
- Served as key contributing member to Leadership team.
- Developed relationships with contractors and third party companies in order to resolve issues or bring requested services to our residents.
- Helped to monitor, maintain and deploy security systems, cameras and Life Safety equipment.
Timeline
IT Administrator
The Terraces Of Phoenix
06.2019 - 06.2026
Help Desk technician
Berkadia Commercial Mortgage LLC
04.2012 - 06.2019
Front office Supervisor
Inn Place Hotel /Prism Hotels
08.2011 - 01.2012
Front desk agent
Sheraton Phoenix Downtown
08.2008 - 09.2011
Assistant Front Office Manager
Four Points by Sheraton Phoenix North
03.2002 - 08.2008
Bachelor of Arts - Fine arts
Art Institute of Phoenix