Elbert Dewayne Little

Dynamic IT Administrator with extensive experience at Constantia Flexibles LLC, excelling in system improvements and troubleshooting. Proven expertise in Microsoft Intune and Active Directory management, delivering exceptional customer service. Adept at leading teams and enhancing network security, ensuring optimal performance and user satisfaction across diverse IT environments.

• IT Administrator, Constantia Flexibles LLC, 07/01/24 - Present, Sole Administrator for troubleshooting computers for the entire plant, Conduct MDM services Intune for computers, phones, and other mobile devices, Monitor services using Azure, Connecting local users with servicedesk for software and hardware needs., Fixing printers physically and also configuring computers and printers on the network., Maintaining access for users using Active Directory., Updating systems, Windows, Apple Citrix, and etc.
• ADPE/Service Desk, V2X Kuwait- Arifjan Army Base, 10/01/22 - 05/01/24, Ensure All computers in the area are up to date with latest software/hardware that listed in the Arcent Hardware/Software Approval List, Re-image computers that fell off the domain, Troubleshoot all issues dealing with M365 accounts., Using ServiceNow and Remedy Ticketing System to maintain order of tickets issued to the service desk., Troubleshooting issues and tracking computers, accounts, and printers in Active Directory., Creating MABS for clients and putting computers in the right VLANS for them to access the network.
• System Administrator I, 4S-SilverSword, 11/01/21 - 06/01/22, Using AWS to create instances for the companies’ server., Adding users to security groups., Maintain Updates for instances, Creating Passwords and creating user accounts, RDP into services and to make sure that the servers are Stiged.
• NGEN IT Deployment Supervisor, Apex systems Inc., Columbia, SC, 04/01/19 - 09/01/22, Oversee 10 person PC Deployment and supervised hardware/ software installation, Responsibility for training new staff for deployment of computers., Scheduled Tech staggered breaks for efficient or effective use of techs., Coordinated installation of updated computer programs and systems, Lead meetings for project manager and customers of the day-to-day operations., Spearheaded technical and physical training of pc deployment and tickets., Managed employee’s time of work, travel, incidentals., Troubleshoot malfunctions with computer and server systems., Pinpoint root cause of issues and restore systems back to optimal performance., Expanded systems with new features and structural components., Trained end-users in the best practices to minimize errors and protect key data., Improved reliability of supply chain software, systems, database, and order processing., Integrated new technologies to meet customer requirements.
• IT Specialist, TEKsystems Inc., Columbia, SC, 08/01/18 - 02/01/19, Replace end of life computers with new computers, Transfer profiles of employees to their new machines, Setup new machine and peripherals
• Human Services Coordinator 1, DHEC, Columbia, SC, 04/01/14 - Present, Managed four counties of South Carolina using exceptional organizational skills obtained through training and used these skills to provide confidential interviews to conduct partner services., Remote to internal systems by using VPN technologies., Monitor clients for infections and gather encrypted emails of confidential laboratory test and treatment information., Hiring new employees and trained them to conduct field visits., Conducted staff mid-reviews., Coordinated blitzes with nurses and field agents to gather clients for treatment and interviews for possible., Conducted cost effectiveness on products and use of materials needed to perform task year-round.