Summary
Overview
Work History
Education
Skills
Career Experience
Timeline
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Elbert Dewayne Little

Columbia

Summary

Dynamic IT Administrator with extensive experience at Constantia Flexibles LLC, excelling in system improvements and troubleshooting. Proven expertise in Microsoft Intune and Active Directory management, delivering exceptional customer service. Adept at leading teams and enhancing network security, ensuring optimal performance and user satisfaction across diverse IT environments.

Overview

12
12
years of professional experience

Work History

IT Administrator

Constantia Flexibles LLC
07.2024 - Current
  • Sole administrator for troubleshooting and resolving computer issues across entire plant, ensuring operational efficiency.
  • Conducted MDM services using Intune for computers, phones, and mobile devices, enhancing device management and security.
  • Monitored services through Azure platform to ensure optimal performance and reliability.
  • Updated operating systems, including Windows and Apple Citrix, to enhance performance and security.
  • Maintaining access for users using Active Directory.
  • Configured and fixed printers and computers on network, supporting seamless printing and device functionality.
  • Connecting local users with servicedesk for software and hardware needs.

ADPE/Service Desk

V2X Kuwait- Arifjan Army Base
10.2022 - 05.2024
  • Resolved issues related to M365 accounts to ensure user access and functionality.
  • Managed ticket flow using ServiceNow and Remedy systems.
  • Troubleshooting issues and tracking computers, accounts, and printers in Active Directory.
  • Updated computers in area with latest hardware/software per Arcent Approval List.
  • Re-imaged computers that lost domain connectivity
  • Created MABS for clients and configured computers in appropriate VLANs for network access.

Human Services Coordinator 1

DHEC
Columbia
04.2014 - 11.2022
  • Managed operations across four counties in South Carolina, conducting confidential interviews to provide essential partner services.
  • Monitor clients for infections and gather encrypted emails of confidential laboratory test and treatment information.
  • Coordinated outreach blitzes with nurses and field agents to engage clients for treatment and conduct necessary interviews.
  • Hiring new employees and training them to conduct field visits.
  • Facilitated mid-year performance reviews for staff, assessing progress and collaboratively setting development goals.
  • Accessed internal systems remotely through VPN technology to enhance security and connectivity.
  • Conducted cost analysis on products and materials used throughout the year.

NGEN IT Deployment Supervisor

Apex systems Inc.
Columbia
04.2019 - 09.2022
  • Oversee 10 person PC Deployment and supervised hardware/ software installation
  • Trained new staff for deployment of computers.
  • Scheduled staggered breaks for techs to maximize productivity during deployment.
  • Trained end-users in the best practices to minimize errors and protect key data.
  • Coordinated installation of updated computer programs and systems
  • Troubleshoot malfunctions with computer and server systems.
  • Managed employee schedules, ensuring optimal allocation of time for work and travel.
  • Improved reliability of supply chain software, systems, database, and order processing.
  • Integrated new technologies to meet customer requirements.
  • Lead meetings for project manager and customers of the day-to-day operations.
  • Enhanced reliability of supply chain software and systems, contributing to smoother order processing.
  • Expanded systems with new features and structural components

System Administrator I

4S-SilverSword
11.2021 - 06.2022
  • Utilized AWS to create server instances, supporting company infrastructure needs.
  • Conducted regular updates for server instances to ensure optimal performance.
  • Assigned user roles to security groups to enhance access control.
  • Established passwords and user accounts to maintain secure access for users.
  • RDP into services to verify server readiness and ensure proper staging.

ATOS- Rental Car Project IT specialist

TEKsystems Inc.
Columbia
08.2018 - 02.2019
  • Configured new computers and attached peripherals for optimal functionality
  • Replaced end of life computers to enhance system reliability
  • Transferred employee profiles to new machines to maintain continuity

Education

Certificate in Advanced Desktop & Server Administrator -

Midlands Technical Community College
Columbia, SC
01.2017

Master of Science - Health Administration

Webster University
Columbia, SC
01.2012

Bachelor of Science - Biology

South Carolina State University
Orangeburg, SC
01.2006

Skills

  • Active Directory management
  • Microsoft Intune
  • Azure monitoring
  • IT project management
  • IT asset management
  • Configuration management
  • System Improvements
  • Service desk support
  • Remote support
  • VPN configuration
  • Device imaging
  • Computer troubleshooting
  • Hardware troubleshooting
  • Operating systems
  • Problem solving
  • Team leadership
  • Information security
  • Effective communication

Career Experience

  • IT Administrator, Constantia Flexibles LLC, 07/01/24 - Present, Sole Administrator for troubleshooting computers for the entire plant, Conduct MDM services Intune for computers, phones, and other mobile devices, Monitor services using Azure, Connecting local users with servicedesk for software and hardware needs., Fixing printers physically and also configuring computers and printers on the network., Maintaining access for users using Active Directory., Updating systems, Windows, Apple Citrix, and etc.
  • ADPE/Service Desk, V2X Kuwait- Arifjan Army Base, 10/01/22 - 05/01/24, Ensure All computers in the area are up to date with latest software/hardware that listed in the Arcent Hardware/Software Approval List, Re-image computers that fell off the domain, Troubleshoot all issues dealing with M365 accounts., Using ServiceNow and Remedy Ticketing System to maintain order of tickets issued to the service desk., Troubleshooting issues and tracking computers, accounts, and printers in Active Directory., Creating MABS for clients and putting computers in the right VLANS for them to access the network.
  • System Administrator I, 4S-SilverSword, 11/01/21 - 06/01/22, Using AWS to create instances for the companies’ server., Adding users to security groups., Maintain Updates for instances, Creating Passwords and creating user accounts, RDP into services and to make sure that the servers are Stiged.
  • NGEN IT Deployment Supervisor, Apex systems Inc., Columbia, SC, 04/01/19 - 09/01/22, Oversee 10 person PC Deployment and supervised hardware/ software installation, Responsibility for training new staff for deployment of computers., Scheduled Tech staggered breaks for efficient or effective use of techs., Coordinated installation of updated computer programs and systems, Lead meetings for project manager and customers of the day-to-day operations., Spearheaded technical and physical training of pc deployment and tickets., Managed employee’s time of work, travel, incidentals., Troubleshoot malfunctions with computer and server systems., Pinpoint root cause of issues and restore systems back to optimal performance., Expanded systems with new features and structural components., Trained end-users in the best practices to minimize errors and protect key data., Improved reliability of supply chain software, systems, database, and order processing., Integrated new technologies to meet customer requirements.
  • IT Specialist, TEKsystems Inc., Columbia, SC, 08/01/18 - 02/01/19, Replace end of life computers with new computers, Transfer profiles of employees to their new machines, Setup new machine and peripherals
  • Human Services Coordinator 1, DHEC, Columbia, SC, 04/01/14 - Present, Managed four counties of South Carolina using exceptional organizational skills obtained through training and used these skills to provide confidential interviews to conduct partner services., Remote to internal systems by using VPN technologies., Monitor clients for infections and gather encrypted emails of confidential laboratory test and treatment information., Hiring new employees and trained them to conduct field visits., Conducted staff mid-reviews., Coordinated blitzes with nurses and field agents to gather clients for treatment and interviews for possible., Conducted cost effectiveness on products and use of materials needed to perform task year-round.

Timeline

IT Administrator

Constantia Flexibles LLC
07.2024 - Current

ADPE/Service Desk

V2X Kuwait- Arifjan Army Base
10.2022 - 05.2024

System Administrator I

4S-SilverSword
11.2021 - 06.2022

NGEN IT Deployment Supervisor

Apex systems Inc.
04.2019 - 09.2022

ATOS- Rental Car Project IT specialist

TEKsystems Inc.
08.2018 - 02.2019

Human Services Coordinator 1

DHEC
04.2014 - 11.2022

Certificate in Advanced Desktop & Server Administrator -

Midlands Technical Community College

Master of Science - Health Administration

Webster University

Bachelor of Science - Biology

South Carolina State University
Elbert Dewayne Little