Casey Riley
Palestine
Summary
Dynamic IT Technician with extensive experience at Palestine ISD, excelling in user account management and network troubleshooting. Proven track record of enhancing system performance through proactive maintenance and effective hardware installations. Adept at communicating complex technical concepts clearly, ensuring user satisfaction and operational efficiency. Committed to continuous improvement and client-focused solutions.
Overview
15
15
years of professional experience
Work History
IT Technician
Palestine ISD
Palestine
08.2021 - Current
- Set up user profiles on local machines according to established standards.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Monitored system performance and implemented preventive maintenance procedures.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Evaluated software or hardware to recommend improvements or upgrades.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Performed system backups and restores as required.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Maintained inventory records of IT equipment and supplies.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Provided recommendations on hardware purchases based on customer requirements.
PC/LAN Analyst
TVCC
Athens
11.2015 - 07.2021
- Mostly the same as my current position (PISD)
IT Technician
PISD
Palestine
04.2010 - 11.2015
- Mostly the same as my current position.
Education
Associate of Arts - Education
TVCC
Athens, TX12-2002
Skills
- User account management
- Hardware installation
- Software configuration
- Network troubleshooting
- System performance monitoring
- Preventive maintenance
Affiliations
- Also on the TVCC Stream team as a cameraman.
References
References available upon request.
Timeline
IT Technician
Palestine ISD
08.2021 - Current
PC/LAN Analyst
TVCC
11.2015 - 07.2021
IT Technician
PISD
04.2010 - 11.2015
Associate of Arts - Education
TVCC
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