Ezechiel Sainterme
IT Field Service Technician
Oakland park,FL
Summary
Seasoned IT Field Service Technician with 7 years of experience in system upgrades, hardware/software troubleshooting, and onsite technical support. Proficient in maintaining, monitoring, and repairing computer systems and network equipment. Seeking to leverage expertise in diagnostics and user assistance to continue as an IT Field Service Technician.
Personable and adaptable, with keen interest in technology and problem-solving. Proficient in diagnosing and troubleshooting both hardware and software issues while maintaining strong focus on customer service and technical support. Driven to maximize operational efficiency and ensure seamless IT operations for clients.
Offering solid foundation in technology and willingness to learn and grow in fast-paced environment. Delivers fundamental understanding of network configurations and system maintenance, with strong technical support and troubleshooting skills. Ready to use and develop diagnostic and problem-solving skills in IT Field Service Technician role.
Overview
2
2
years of professional experience
Work History
IT Technician
Blattner Energy
10.2024 - 03.2025
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Contributed towards achieving company-wide goals such as increased efficiency and improved customer experience.
- Complied with all company safety policies when installing or repairing electrical components.
- Managed inventory of spare parts and equipment, ensuring availability when needed for repairs or installations.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Field Service Technician
Blattner Energy
01.2024 - 09.2024
- Provided onsite technical support, efficiently resolving hardware and software issues, and ensuring operational efficiency for users.
- Managed system updates, applying service packs, patches, and security configurations to maintain system integrity and performance.
- Diagnosed and resolved technical problems, repaired critical hardware components, and developed comprehensive IT environment documentation.
- Maintained accurate inventory and service records, and collaborated with cross-functional teams to meet customer service standards.
- Contributed towards achieving company-wide goals such as increased efficiency and improved customer experience.
- Complied with all company safety policies when installing or repairing electrical components.
IT Field Service Technician
Blattner Energy
02.2023 - 11.2023
- Executed system enhancements, including the application of service packs, patches, hot fixes, and security measures to maintain system integrity and security.
- Troubleshot and resolved hardware and software issues, ensuring timely support while documenting IT environments and procedures for future reference.
- Conducted regular system diagnostics and maintenance to guarantee peak performance, and collaborated with team members to address technical challenges and improve service delivery.
- Provided comprehensive technical support, from setting up user accounts to repairing critical components, while adhering to company policies and staying abreast of industry advancements.
- Contributed towards achieving company-wide goals such as increased efficiency and improved customer experience.
- Complied with all company safety policies when installing or repairing electrical components.
Education
Bachelor of Science (B.S) -
Computer Engineering Technology
06.2015
Skills
- Support Services
- Communications Support
- Troubleshooting and Diagnostics
- Application Installations
- Professional Networking
- Teamwork and Collaboration
- Technical Solution Analysis
- Team Development
- User Account Management
- Software Expertise
- Employee Development
- Technical Assistance
- Staff Management
- Helpdesk Operations
- Technical Support Understanding
- Software and Hardware Evaluations
- Hardware Evaluations
- Hardware Analysis
- Performance Evaluation and Optimization
- Hardware Replacement
- Software Evaluation
- Hardware and Software Repair
- Diagnosis and Evaluations
- Performance Monitoring and Evaluation
- Hardware Testing
- Problem-Solving
- Technical Troubleshooting
- Electrical Troubleshooting
- Electronics Repairs
- Technical Support
- Technical Reporting and Documentation
- Component Repair
- Device Installation
- Report Preparation
- System Installation
- Analytics
- Field Data Collection
- Data Collection
- Technical Analysis
- Team Supervision
- Teamwork and Coordination
- Regulatory Requirements
- System Testing
- Technical Writing
- Managing Projects
- Installation Planning
- Safety and Compliance
- Equipment Testing
- Equipment Calibration
- Computer Software Repair
- Jobsite Support
- Equipment Installation and Repair
- Installation and Maintenance
- Network Installation
- Troubleshooting and Repair
- Repair and Installation
- Troubleshooting
- Repair Auditing
- Maintenance and Repair
- Mechanical Troubleshooting
- Service Quality
- Tool Management
- Customer Service
- Safety Meetings
- Field Production
- Unix and Linux-Based Tools
- Problem-Solving Abilities
- Professionalism
- Technology Integration
- System Integration
- Windows Server
- Microsoft Azure
- Virtualization Technologies
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Network maintenance
- System administration
- Network security
- Mobile device management
- Operating system management
Languages
Spanish
Full Professional
French
Native or Bilingual
English
Professional Working
Creole Haitian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
Work Preference
Work Type
Full TimeTimeline
IT Technician
Blattner Energy
10.2024 - 03.2025
IT Field Service Technician
Blattner Energy
01.2024 - 09.2024
IT Field Service Technician
Blattner Energy
02.2023 - 11.2023
Bachelor of Science (B.S) -
Computer Engineering Technology
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