Lakenia Johnson
Oakland Park,FL
Summary
Dynamic Unit Secretary with proven expertise at Florida Medical Center Hospital in optimizing scheduling and enhancing patient admissions. Skilled in maintaining electronic health records and ensuring regulatory compliance, while fostering collaborative teamwork. Recognized for improving patient satisfaction through effective communication and efficient administrative support in high-pressure environments.
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 18 years of related experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Unit Secretary
Florida Medical Center Hospital
2022 - Current
- Coordinated patient admissions and discharges to ensure smooth operational flow.
- Managed scheduling for medical staff, optimizing resource allocation and efficiency.
- Maintained accurate electronic health records, ensuring compliance with healthcare regulations.
- Facilitated communication between patients and healthcare providers, enhancing patient experience.
- Implemented office procedures to streamline workflows and reduce administrative delays.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Patient Registration Specialist
Team Health
03.2019 - 06.2022
- Coordinated with insurance companies to verify patient coverage and benefits efficiently.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Implemented quality control measures for patient information accuracy and completeness.
Unit Secretary
Broward Health
04.2007 - 06.2022
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Facilitated the preparation of medical documents and reports for clinical meetings.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
- Maintained an accurate database of physician contact information, enabling prompt communication when necessary.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Plantation High School
Plantation, FL06-1996
Skills
- Patient admissions
- Scheduling optimization
- Electronic health records
- Regulatory compliance
- Effective task prioritization
- Collaborative teamwork
Certification
- CNA - Certified Nurse Assistant
Timeline
Patient Registration Specialist
Team Health
03.2019 - 06.2022
Unit Secretary
Broward Health
04.2007 - 06.2022
Unit Secretary
Florida Medical Center Hospital
2022 - Current
High School Diploma -
Plantation High School