Open To Work
Brandy Copeland
Kennett,MO
Summary
Results-driven Admissions Specialist with expertise in managing patient records, insurance verification, and enhancing patient experiences. Skilled in optimizing operational processes, ensuring accurate documentation, and facilitating efficient patient flow. Proficient in electronic health records and regulatory compliance, with a strong focus on interdepartmental communication and training staff to support high-quality patient care.
Overview
24
24
years of professional experience
Work History
Unit Secretary
Poplar Bluff Regional Medical Center
Poplar Bluff, Missouri
05.2025 - Current
- Managed patient records and ensured accuracy of information entry.
- Facilitated effective communication between medical staff and patients to enhance care coordination.
- Scheduled appointments and maintained efficient calendar for healthcare providers.
- Prepared and processed medical documentation for patient admissions and discharges.
- Assisted in maintaining a clean and organized front office environment.
- Handled incoming calls and directed them to appropriate departments promptly.
- Verified insurance information and payments to support billing processes and ensure accuracy.
- Trained new staff on office procedures and patient management systems.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Monitored unit supply levels and notified management of ordering needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Built and maintained strong rapport with patients and healthcare staff to foster a supportive environment.
- Prepared documents for signature by physicians or other authorized personnel.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Retrieved physicians' paperwork, including lab test requests.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Compiled physical and digital documents, charts, and reports.
- Organized laboratory specimens for pick-up by courier service.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Communicated with management to facilitate efficient unit operation.
- Performed basic bookkeeping duties such as tracking payments received from insurance companies or patients.
- Updated group medical records and technical library to promote smooth office operations.
- Executed lab tests and processed medication refills.
ER Registrar
Poplar Bluff Regional Medical Center - Oak Grove Campus
Poplar Bluff, Missouri
09.2022 - Current
- Registered patients upon arrival in the emergency department.
- Verified and collected patient information to ensure accuracy of medical records.
- Coordinated with medical staff to ensure timely patient care.
- Managed electronic health records using hospital software systems.
- Processed insurance information and communicated coverage details to patients for clarity.
- Assisted patients with completing necessary forms and documentation.
- Communicated effectively with families regarding patient status and procedures.
- Maintained a clean and organized front desk area for efficient operations.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Resolved discrepancies between billing systems and hospital coding requirements.
- Conducted follow-up calls with discharged patients to assess satisfaction with care provided.
- Provided guidance to new employees regarding registration processes and procedures.
- Performed daily audits of pre-registration activities to ensure accuracy of patient information within the system.
- Entered data into the electronic health record system accurately.
- Ensured compliance with all federal, state, and local regulations related to healthcare privacy laws.
- Monitored changes in insurance plans that could affect reimbursement rates or eligibility criteria.
- Updated demographic information on existing patient accounts as requested by physicians or nurses.
- Generated reports related to registration activity for review by supervisors or administrators.
- Reviewed medical records and gathered information needed to complete the registration process.
Eligibility Screening Specialist
Community Health System
04.2014 - Current
- Processed admissions and screened clients for Medicaid programs, ensuring eligibility compliance
- Collaborated with nursing staff and physicians to secure necessary assistance for clients
- Conducted assessments to identify patient needs and allocate appropriate resources.
- Implemented policies to ensure compliance with healthcare regulations.
- Coordinated multidisciplinary patient care activities to streamline service delivery.
- Managed patient records using electronic health record systems.
- Facilitated community outreach programs to promote health services.
- Managed client accounts and responded to inquiries to ensure organized and effective support.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Developed training materials for staff on best practices in care.
- Created training materials for new hires on the company's procedures and policies.
- Implemented process improvements to increase efficiency and reduce costs.
- Performed quality assurance testing on newly developed software applications.
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Maintained accurate records of customer interactions and feedback.
- Assisted in developing strategies to increase customer satisfaction levels.
- Developed and implemented specialized procedures for customer service operations.
ER admission clerk
South Mississippi County Regional medical center
Osceola, AR
05.2002 - 04.2014
- Processed patient admissions swiftly to support patient care in a high-pressure emergency room environment.
- Verified demographic and insurance information for all ER admissions, ensuring accurate patient records
- Verified insurance information and obtained necessary authorizations for services.
- Coordinated with medical staff to facilitate timely admissions and improve patient care delivery.
- Communicated effectively with patients regarding their admission procedures and requirements.
- Assisted in managing patient flow to optimize emergency room operations.
- Maintained accurate electronic health records using the hospital's information system.
- Responded promptly to inquiries from patients and families regarding admission status.
- Coordinated patient transfers by calling other facilities, expediting care transitions
- Answered phones, managed faxes, and made copies to enhance communication and workflow in ER operations
- Processed admission paperwork, including consent forms and health records.
- Reviewed charts for accuracy before submitting them for billing purposes.
- Responded to requests from doctors, nurses or other staff members in a timely manner.
- Scheduled follow-up appointments for discharged patients.
- Prepared discharge summaries for each admitted patient upon completion of treatment.
- Handled sensitive patient information while ensuring confidentiality and compliance.
Education
High School Diploma -
Osceola High School
Osceola05-2000
Skills
- Patient Admissions
- Unit secretary training
- Medical Records
- Electronic health records
- HIPAA Compliance
- Medical billing
- Insurance claims
- Patient scheduling
- Appointment scheduling
- Records maintenance
- Patient account tracking
- Payment collection
- Document preparation
- Data Entry
- Call light responses
- Telephone reception
- Incoming call reception
- Organizational skills
- Strong organization
- Interdepartmental Communication
- Customer service
- Patient service management
- Case Management
- Inpatient care
- Hospital Experience
- Breathing treatments
- Online database searches
- Databases
- Office administration
- Data confidentiality
- Microsoft Word
- Excel
- Computer skills
- Time management
- Training new staff
- Effective communication
- Call management
- Administrative experience
- Recordkeeping
- Recordkeeping
- Call light responses
- Telephone reception
- Medical records management
- Insurance claims
- Strong organization
- Call management
- Patient reception
Skills Summary
- Excellent skills in people, computer skills, Microsoft Word, Excel, etc.
- Able to perform EKG and breathing treatments
Personal Information
Title: Eligibility Screening Representative
Languages
English, Expert
References
- Felicia Pierce, 870-549-1800, CNO for South Mississippi County Hospital
- Salina Bowen, 573-707-4167, Patient Access Director
- Christina Lowe, 573-429-1085
Work Authorization
Authorized to work in the US for any employer
Willing To Relocate
Jonesboro, AR
Work Preference
Job Search Status
Open to workLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Unit Secretary
Poplar Bluff Regional Medical Center
05.2025 - Current
ER Registrar
Poplar Bluff Regional Medical Center - Oak Grove Campus
09.2022 - Current
Eligibility Screening Specialist
Community Health System
04.2014 - Current
ER admission clerk
South Mississippi County Regional medical center
05.2002 - 04.2014
High School Diploma -
Osceola High School