Maury Ricard
New Orleans,LA
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
23
23
years of professional experience
1989
1989
years of post-secondary education
Work History
Unit Secretary
Ochsner Medical Center
Slidell, Louisiana
02.2025 - Current
- Performed basic bookkeeping duties such as tracking payments received from insurance companies or patients.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
Environmental Services / E.R. Attendant
East Jefferson General Hospital
Metairie, LA
08.2019 - 08.2020
- Cleaning & maintaining patient exam rooms
- Clean Doctors lounge
- Clean public restrooms when needed
- Clean machinery located in area.
Guest Services
Audubon Nature Institute
New Orleans, LA
05.2019 - 08.2019
- Solicit sales of new or additional services or products.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Answer customers' questions, and provide information on procedures or policies.
- Help customers find the location of products.
Housekeeping Attendant
Harrah’s Hotel
New Orleans, LA
11.2009 - 06.2013
- Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Disinfected equipment and supplies, using germicides or steam-operated sterilizers.
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, another work areas so that health standards are met.
- Emptied wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Observed precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
- Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Cleaned rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
Housekeeping Supervisor
Aster Crown Plaza Hotel
New Orleans, LA
06.2002 - 07.2009
- Planned and prepared employee work schedules.
- Coordinated activities with other departments to ensure that services are provided in an efficient and timely manner.
- Inspected work performed to ensure that it meets specifications and established standards.
- Performed or assisted with cleaning duties as necessary.
- Conferred with staff to resolve performance and personnel problems, and to discuss company policies.
- Established and implement operational standards and procedures for the departments supervised.
- Investigated complaints about service and equipment, and take corrective action.
- Maintained required records of work hours, budgets, payrolls, and other information.
Education
Xavier Prep
New Orleans, LASkills
- Patient admissions
- Patient confidentiality
- Customer service
- Incoming call management
- Medical records management
- Patient confidentiality practices
- Patient service management
- Incoming call reception
- Phone reception
- Call light responses
- Nursing unit operations
- Unit secretary training
References
EXCELLENT PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE UPON REQUEST
Timeline
Unit Secretary
Ochsner Medical Center
02.2025 - Current
Environmental Services / E.R. Attendant
East Jefferson General Hospital
08.2019 - 08.2020
Guest Services
Audubon Nature Institute
05.2019 - 08.2019
Housekeeping Attendant
Harrah’s Hotel
11.2009 - 06.2013
Housekeeping Supervisor
Aster Crown Plaza Hotel
06.2002 - 07.2009
Xavier Prep