Casey Rocha

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Maintained a clean and organized environment to ensure the well-being of children under care.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Handled cash transactions accurately and securely, ensuring proper balance of register at the end of each shift.
• Contributed to a positive work environment by maintaining a professional and friendly demeanor, even during high-stress situations.
• Demonstrated flexibility in work schedule by covering shifts as needed or staying late to complete necessary tasks when required.
• Assisted customers with special needs or requests, ensuring their shopping experience was positive and accommodating.
• Communicated with customers and staff politely and professionally to uphold store standards.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Removed trash, swept, and mopped floors for professional appearance.
• Collected shopping carts from parking lot and returned to stand to keep lot organized.
• Performed cash, card, and check transactions to complete customer purchases.
• Handled cash with high accuracy and took care to check bills for fraud.

I helped out the concession stand, with customers and getting their goods together.

• Assisted with special events and programs.
• Used strong interpersonal communication skills to convey information to others.