Casey Rowe

Quantum Services Group
August 2025 – March 2026

Installed and repaired internet and phone services

Diagnosed and resolved connectivity and service issues

Ensured high-quality installations and customer satisfaction

Maintained tools and adhered to safety standards

• Customer service
• Teaching customers technical features of U-Verse service
• Assessing opportunities for new service
• Compliance and customer satisfaction
• Working safely and efficiently

• Follow up phone calls to ensure high quality of service
• Accounts receivable calls
• Upsells to current accounts
• Assisted commercial sales representative

• Hang new cabling
• Utilized lashing equipment to transport cables, hand tools, ladders, and spools of cable in a safe manner
• Using and inspecting safety equipment regularly

• Installing and repairing cable television
• Internet and phone service
• Providing high levels of customer service
• Troubleshooting technical problems
• Ensuring high quality work

• Construction of cell phone towers
• Installing cell equipment
• Wiring equipment as needed
• Following all safety policies and procedures

• Customer service
• Teaching customers technical features of U-Verse service
• Assessing opportunities for new service
• Upgrading current parameters to ensure profitability
• Compliance and customer satisfaction while working safely and efficiently

• Customer service when delivering to accounts
• Accuracy of order specifications
• Selling new accounts
• Upselling current accounts
• Ensuring customers are at their desired inventory while maintaining a professional and friendly demeanor

• All phases of customer service, cashier functions involving cash transactions, staff management, and resolving customer issues
• Ensured operating systems were functioning and programmed/calibrated to specific settings
• Troubleshooted technical difficulties as situations arose