Casey Schetter

· Developed marketing copy & captions that increased visibility of weekly specials & community events.

· Develop marketing copy & captions to promote weekly specials & community events.

· Craft narrative-driven social media content to enhance customer engagement & reflect brand identity

· Builds lasting customer loyalty by delivering personalized service & maintaining a welcoming atmosphere

· Led engaging group training to improve skills in a supportive environment

· Applied customer engagement techniques to enhance guest experiences

· Mentored new hires on game operations & safety protocols

· Partnered with management to design training programs that addressed team needs

· Presented interactive training sessions to over 50 participants, fostering active learning

· Translated complex projects into compelling human stories that increased audience engagement

· Constructed & edited digital content by following guidelines to maintain brand consistency

· Attended weekly business meetings to align content strategy with business objectives

· Maintained structured communication systems by conducting thorough research for consistency

· Curated diverse creative content to maintain consistent narrative tone across publications

· Collaborated with student authors to refine narrative structure, voice, and clarity through multiple revision cycles

· Elected a diverse range of creative content upholding a consistent narrative tone

· Facilitated publication process and coordinated submission management to streamline author engagement