Murphy Catlin
Raleigh,NC
Summary
Highly motivated Event Coordinator & Marketing Manager with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection and catering.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Coordinator & Marketing Manager
COUSINS MAINE LOBSTER LLC
2021.02 - Current
- Spearheaded the booking and management of two state-of-the-art food trucks and a Brick & Mortar restaurant for various catering opportunities, contributing to a significant revenue increase
- Built and maintained an internal calendar for events, ensuring seamless scheduling and coordination
- Grew Facebook page following by over 10,000, managing a page with more than 40,000 followers
- Ran successful ad campaigns through META Business Suite, increasing customer engagement
- Oversaw POS software (REVEL) and managed the customer loyalty app/program (LoyaltyPlant)
- Invoiced and billed clients using QuickBooks Online, maintaining accurate financial records
- Provided excellent customer service, leading to high customer retention rates
- Acted as a manager to employees, communicating expectations and assisting with event details.
Customer Service Representative
HARRIS TEETER
2019.08 - 2021.04
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained in the Accounting department, developing skills in financial management and customer service.
Education
Associate's Degree - Business Administration and Management
Wake Technical Community College
Raleigh, NC05.2025
Welding Technology Diploma -
Wake Technical Community College
Raleigh, NC05.2022
High School Diploma -
Vernon Malone College and Career Academy
Raleigh, NC06.2021
Skills
- Event Planning
- Social Media Management
- Attention to Detail
- Event Coordination
- Customer Service
- POS Software Management
- Ad Campaigns (META Business Suite)
- System Organization
- Project Management
- Scheduling
- Time Management
Certification
ServSafe Manager
Timeline
Event Coordinator & Marketing Manager
COUSINS MAINE LOBSTER LLC
2021.02 - Current
Customer Service Representative
HARRIS TEETER
2019.08 - 2021.04
Associate's Degree - Business Administration and Management
Wake Technical Community College
Welding Technology Diploma -
Wake Technical Community College
High School Diploma -
Vernon Malone College and Career Academy
ServSafe Manager
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