Tera Gallinger
Optavia
Big Rapids
1
Certification
19
years of professional experience
Customer focused leader with 20 years of experience across retail management, customer service, sales, and team leadership. Proven ability to drive sales, improve customer satisfaction, and lead teams with integrity and accountability. Experienced health coach with a strong background in motivating individuals, building relationships, and creating results driven programs. Known for reliability, adaptability, and strong communication skills.
Work History
Event Coordinator & Marketing Manager
2 Years 8 Months- Plan, coordinate, and execute on site events to enhance guest experience and community engagement
- Develop and manage marketing content including social media posts, flyers, newsletters, and promotions
- Promote events to residents and local audiences to drive attendance and participation
- Coordinate with vendors, entertainers, and staff to ensure smooth event execution
- Support guest relations through clear communication, organization, and follow up
- Maintain a welcoming and engaging environment for long term residents and visitors
Certified Independent Health Coach
7 Years- Designed personalized health and wellness plans based on individual goals and lifestyles
- Provided ongoing coaching, accountability, and progress tracking to support sustainable results
- Motivated and inspired clients through goal setting, mindset coaching, and positive reinforcement
- Built and maintained long term client relationships resulting in strong retention and referrals
- Created engaging social media content to increase brand visibility and attract new clients
- Educated clients on nutrition, hydration, and healthy habits to support overall well being
Cleaner
1 Year 8 Months- Maintained high standards of cleanliness and sanitation in residential and commercial spaces
- Followed safety procedures and health regulations consistently
- Managed cleaning supplies and ensured proper inventory levels
- Responded promptly to customer requests and concerns
- Worked independently and as part of a team to meet daily expectations
Bus Driver
3 Years 4 Months- Operated public transit vehicles safely in all weather conditions
- Provided courteous and professional service to passengers
- Conducted pre trip inspections and maintained vehicle cleanliness
- Handled fares and maintained accurate daily records
- Communicated effectively with dispatch regarding routes and delays
Store Manager
2 Years 3 Months- Oversaw daily store operations including staffing, sales, and customer service
- Led, trained, and motivated employees to meet performance expectations
- Managed inventory, scheduling, and cash controls
- Implemented strategies to improve efficiency and reduce operational costs
- Resolved customer concerns professionally to maintain satisfaction and loyalty
Delivery Driver / Shift Leader
7 Years 8 Months- Delivered orders efficiently while providing friendly customer service
- Managed cash handling and shift responsibilities
- Assisted with team coordination during busy periods
- Maintained cleanliness and organization of work areas and vehicle
Youth Care Specialist
2 Years 5 Months- Provided direct care and supervision to at risk youth in a residential setting
- Supported individualized treatment plans and behavior management strategies
- Documented progress and collaborated with multidisciplinary teams
- Promoted safety, structure, and positive coping skills
Education
High School Diploma
Skills
Customer Service Excellence
Team Leadership & Training
Retail & Store Operations
Sales & Upselling
Cash Handling & POS Systems
Scheduling & Payroll Support
Inventory Management
Recruiting & Onboarding
Compliance & Safety Standards
Time Management
Certification
CDL Class C (Valid through December 2024)
Timeline
Event Coordinator & Marketing Manager
Fisherman’s Cove RV Resort
11.2023 - CurrentRead More
Certified Independent Health Coach
Optavia
07.2019 - CurrentRead More
Cleaner
Heavenly Cleaning
05.2019 - 01.2021Read More
Bus Driver
MOTA
12.2016 - 04.2020Read More
Store Manager
J & H Oil Company
09.2014 - 12.2016Read More
Youth Care Specialist
Eagle Village Inc.
04.2011 - 09.2013Read More
Delivery Driver / Shift Leader
Jimmy John’s
01.2008 - 09.2015Read More
James Madison High School
High School Diploma
Read More