Casey Schmidt
Sulphur,LA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Revenue Audit Clerk
Golden Nugget Hotel & Casino
Lake Charles, Louisiana
06.2024 - Current
- Maintained confidentiality of sensitive financial information at all times.
- Checked postings and documents for correctness, accuracy and proper coding.
- Classified and summarized financial data to compile and enter in financial records
- Performed data entry tasks related to the maintenance of financial records.
Customer Care Representative
Breg, Inc
12.2023 - 06.2024
- Efficiently manage over 50 daily customer inquiries regarding Breg products and services
- Boosted customer satisfaction by 20% through personalized service and problem-solving
- Enhance revenue by suggesting solutions and soft-selling products and accessories based on customer needs
- Process and input orders from various internal and external customers, including Sales Representatives
- Leverage product training knowledge to provide accurate solutions, troubleshoot issues, and answer customer queries
Member Service Representative
Southwest Louisiana Credit Union
Sulphur, United States
01.2023 - 12.2023
- Achieved 98% precision in financial transactions, showcasing meticulousness
- Streamlined transaction procedures, boosting efficiency and member satisfaction while safeguarding member data, ensuring utmost confidentiality
- Maintained comprehensive membership records and documented all inquiries
- Resolved membership and payment issues, escalating when necessary
- Promoted and cross-sold products and services to members, driving potential growth
Senior Assistant Customer Support
DXC Technology - Annuity Services
03.2022 - 01.2023
- Managed cross-team collaborations, fostering a harmonious work environment
- Handled agent and broker inquiries, ensuring strict compliance
- Maintained high service standards through a detail-oriented approach
- Exceeded service level agreements via efficient call processing and documentation
- Performed data entry, ensuring accurate matching of documents to accounts
Customer Service Specialist
South Coast Products, Inc.
04.2018 - 04.2022
- Boosted customer service efficiency through proficient billing operations assistance
- Ensured accurate financial reporting by rectifying A/R & A/P accounting errors
- Achieved a 99% order entry improvement by streamlining invoicing processes
- Reduced financial discrepancies by 15% through innovative methods
- Enhanced operational efficiency via collaborative document analysis and data entry
Office Administrator
South Coast Products, Inc.
Houston, United States
04.2017 - 04.2018
- Managed cross-departmental accounts, driving productivity and revenue growth
- Delivered exceptional customer service, resolving complaints with professionalism
- Maintained accurate financial records, ensuring precise billing and payment tracking
- Revamped document filing system, boosting retrieval efficiency by 25%
- Streamlined financial tracking for accurate billing, enhancing payment efficiency
Education
Associate of Applied Science -
Houston Community College
Houston, TX05.2021
Associate of Arts -
Polk State College
Lakeland, FLSkills
- Accounts Receivable/Payable
- Customer Support
- Billing
- Problem-Solver
- Highly Organized
- Attention to Detail
- Computer Literacy
- Integrity
- Research and Analysis
- Interpersonal Skills
- Multi-Tasking
- Complaint Resolution
- Accurate Data Entry
- Communications
- Office Coordination
- Adaptability
- Banking
- MS Office Suite
- Adobe
- Google Workspace
- Documentation
- Typing speed and accuracy
- Time management
- Self-motivation
- Purchase orders
- Order entry
- Active listening
- Punctuality and reliability
Timeline
Revenue Audit Clerk
Golden Nugget Hotel & Casino
06.2024 - Current
Customer Care Representative
Breg, Inc
12.2023 - 06.2024
Member Service Representative
Southwest Louisiana Credit Union
01.2023 - 12.2023
Senior Assistant Customer Support
DXC Technology - Annuity Services
03.2022 - 01.2023
Customer Service Specialist
South Coast Products, Inc.
04.2018 - 04.2022
Office Administrator
South Coast Products, Inc.
04.2017 - 04.2018
Associate of Applied Science -
Houston Community College
Associate of Arts -
Polk State College