Jessica Hood
Church Rock,NM
Summary
Dynamic, efficient, and reliable administrative professional with10+ year of customer service experience, proven abilities in multi-tasking, data entry, collections and problem resolution. Proficient in utilizing standard computer office software and CRM databases and spreadsheets. Diversified skills in communication, decision-making, financial analysis, client relations with resourcefulness to maximize productivity and profitability.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Revenue Audit Clerk
Fire Rock Casino
04.2018 - Current
- Reviews, summarize, and audits supporting revenue paperwork from operating casino departments according to established policies, procedures and regulations
- Maintains strict confidentiality of information
- Reconciles gaming drops, food and beverage sales, jackpots and fill slips for the revenue day
- Investigates and analyzes discrepancies within the daily paperwork in a timely manner
- Reviews source documents for compliance to control standards and policies
Senior Agent
Speedy Loan
10.2012 - 01.2017
- National Loan Services specializing in short-term loans, check cashing, and other financial transaction
- Evaluate loan application, deny/ execute contracts, negotiate payment arrangements, review daily financial transactions, process collection effect, assist customers with account questions and assist Store Manager with supervisory responsibilities during her absence
- New Loan Approval Rate of30%
- Prepare Invoices, Account Statements and Returned Check Fee Statement
- Responsible for End of Day reports – loan payments/disbursements, bill payments, and Western Union transactions
Teller
Wells Fargo
04.2011 - 09.2011
- International banking servicing specializing in personal banking, responsible lending, and investment accounts
- Assist customers with financial transactions, research banking discrepancies, and promote other banking opportunities
- Reviewed and verified withdrawal/deposits receipts
- Prevented fraudulent activity, validating proper identification and reporting any suspicious activity
- Balance Currency – Beginning and end of shift
Education
Associate of Business Administration -
University of New Mexico
Albuquerque, New Mexico05-2025
General Education - undefined
Wingate High School
Fort Wingate, New Mexico05.2004
Skills
- Bank reconciliation
- Accounts receivable
- Microsoft Excel
- Accounts payable
- Auditing procedures
- Organization skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
Timeline
Revenue Audit Clerk
Fire Rock Casino
04.2018 - Current
Senior Agent
Speedy Loan
10.2012 - 01.2017
Teller
Wells Fargo
04.2011 - 09.2011
General Education - undefined
Wingate High School
Associate of Business Administration -
University of New Mexico
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