Casey Schoen
Pensacola,FL
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
Work History
Funds Disbursement Specialist I/II/III
Navy Federal Credit Union
05.2018 - Current
- Senior specialist responsible for large dollar payment approval and research.
- Extensive Credit Union knowledge
- Assess requirements for internal business processes, such as manuals and updating employees in general.
- Facilitated workshops for professional development of junior staff members.
- Fraud reporting management and organization of findings for reporting.
- Developed training materials to enhance staff proficiency and productivity.
- Collaborated with cross-functional teams to achieve project goals on time.
- Implemented new training programs for staff, leading to better overall performance.
- Improved team collaboration by initiating regular strategy meetings.
- Conducted in-depth research for identifying business efficiency with department.
Member Service Representative I/II
Navy Federal Credit Union
02.2015 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Education
Associate of Science - Pre Nursing And Nursing
Pensacola State College
Skills
Customer Relations
Expert Problem Solving
Documentation Management
Quality Assurance
Time Management
Self Motivation
Attention to Detail
Multitasking Abilities
Organizational Skills
Excellent Communication
Problem-solving abilities
Analytical Thinking
Timeline
Funds Disbursement Specialist I/II/III
Navy Federal Credit Union
05.2018 - Current
Member Service Representative I/II
Navy Federal Credit Union
02.2015 - 05.2018
Associate of Science - Pre Nursing And Nursing
Pensacola State College
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