Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Casey Schraeder

Mount Vernon,IN

Summary

Proactive and versatile professional in office and administrative support with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of promoting strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Proficient in software development, system administration, and technical support. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Consumer Specialist

Reckitt Inc.
Evansville, IN
09.2021 - Current
  • Handled escalated calls from dissatisfied customers with professionalism and empathy.
  • Reviewed purchase histories for customers who requested refunds or exchanges.
  • Managed customer databases and updated customer contact information as needed.
  • Resolved customer issues through effective problem-solving techniques.
  • Provided product support to customers via telephone, email, and online chat.

Store Manager

Starbucks
Evansville, IN
07.2016 - 09.2021
  • Maintained accurate records of employee performance reviews.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored employee performance and identified performance gaps for corrective action.

Dough Finisher

Donut Bank Bakery & Coffee Shop
Evansville, IN
06.2013 - 10.2016
  • Followed food safety guidelines while preparing all food items.
  • Adhered to company policies regarding storage, handling and preparation of food items.
  • Utilized a multiple array of tools/items to add finishing touches to hundreds of baked goods.
  • Ensured the quality of food and beverage products by consistently maintaining high levels of cleanliness, organization, storage, and sanitation.
  • Provided expertise in food, beverage, and service knowledge while effectively supervising teams and facilitating customer interactions.

Leasing and Marketing Coordinator

Pavilion Lakes - Apartments & Townhomes
Evansville, IN
02.2016 - 07.2016
  • Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
  • Assisted in developing content for websites, blogs, and social media platforms.
  • Conducted research on competitors' activities and products to inform strategic decisions.
  • Leveraged analytics tools to monitor web traffic and user engagement metrics.
  • Managed a database of tenant information including contact details, lease agreements, payment history.

Education

Associate of Applied Science - Marketing

Ivy Tech Community College of Indiana
Evansville, IN
12-2016

High School Diploma -

Central High School
Evansville, IN
05-2013

Skills

  • Procurement Expertise
  • Scheduling Expertise - Schedule building, maintaining calenders, and multiple meetings
  • Project Coordination
  • Advanced Skills in Microsoft Office, including Excel and Powerpoint
  • Sensitive Data Handling and Filing
  • Strong Communication and Interpersonal Skills with Clear Written and Verbal Skills
  • Initiative and Self-Motivation including Prioritization
  • Administrative Support

Accomplishments

  • Expert KPI Award winner.
  • Exceeded sales goals when applicable.

Certification

LinkedIn Learnings:

  • Tips for Better Business Writing
  • Writing in Plain English
  • How to Be Both Assertive and Likable
  • Efficient Time Management
  • How to Design and Deliver Training Programs
  • Empathy for Customer Service Professionals
  • Customer Service: Problem-Solving and Troubleshooting

Timeline

Consumer Specialist

Reckitt Inc.
09.2021 - Current

Store Manager

Starbucks
07.2016 - 09.2021

Leasing and Marketing Coordinator

Pavilion Lakes - Apartments & Townhomes
02.2016 - 07.2016

Dough Finisher

Donut Bank Bakery & Coffee Shop
06.2013 - 10.2016

Associate of Applied Science - Marketing

Ivy Tech Community College of Indiana

High School Diploma -

Central High School

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Casey Schraeder