Summary
Overview
Work History
Education
Skills
Awards
Objective
Accomplishments
Certification
Timeline
Generic

Michael Emanuel

Mabelvale,AR

Summary

Identified correct technical solutions for clients, Experienced in camera operations and installation, Experienced in PC setup troubleshooting , Experienced in Windows , Acel , Word, Winx.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Consumer Specialist

Geek Squad
01.2021 - Current
  • Identified correct technical solutions for clients
  • Experienced in camera operations and installation
  • Experienced in PC setup troubleshooting
  • Experienced in Windows, Acel, Word, Winx

Customer Service Representative/Claims Examiner

Transamerica Life Insurance
01.2016 - 01.2021
  • Answer inbound customer service calls for Life Insurance
  • Answer any questions on policies
  • Processed loans
  • Verify insured personal records
  • Perform follow-up calls and make any changes to personal policy
  • Review life insurance claims and determine all documents and info is correct to process claims

Sales Associate – Sony Experience Expert

Best Buy
01.2015 - 01.2016
  • Assisted customers with purchasing Home Theatre products
  • Provided outstanding customer service using my extensive technical knowledge and experience
  • Met weekly sales goals and maintained a positive work atmosphere for customers and co-workers
  • Daily check in and check out performance evaluations
  • Continued product knowledge by taking daily E-Learning courses

Assistant Manager

Newk's Eatery
01.2013 - 01.2015
  • Performed daily functions of the store
  • Handled hiring and termination of employees
  • Processed end of day balance sheets
  • Performed weekly and monthly inventory
  • Ordered and maintained sufficient levels of supplies and confirmed all deliveries were correct and on time
  • Maintained labor (16%) and food cost (21%) on a consistent basis
  • Performed nightly closing functions which included sending daily reports to the home office, money management and night deposit
  • Assisted with new store openings and responsibilities

Bartender

Packet House Grill
01.2011 - 01.2013
  • Performed all daily functions, which included opening and closing functions
  • Taking orders, served beverages and meals
  • Answered questions about menu
  • Handled guest requests and sold food and drinks based on suggestions
  • Customer Service skills were utilized daily
  • Ensured orders were entered correctly, managed money, charged receipts and gift vouchers received through sales

Assistant Manager

Boston’s Restaurant and Sports Bar
01.2007 - 01.2011
  • Performed daily functions of the store, with yearly sales of $2.5 million
  • Handled the hiring and termination of employees
  • Processed end of day business balance sheets
  • Weekly and monthly inventory
  • Ordered and maintained sufficient levels of supplies and confirmed all deliveries were correct and on time
  • Performed and maintained on a consistent basis of expected level of labor (21%) and food cost (26%)
  • Performed nightly closing functions which included sending daily reports to home office, money management and nightly deposits

Education

ITT Technical Institute
Little Rock, AR

Chico University
Chico, CA

Skills

  • Strong, people-oriented leadership skills
  • Front and Back of house operations
  • Money Management
  • Team building/training/supervision
  • Inventory and Management Skills
  • Problem solving and decision making skills
  • Customer service based
  • Payroll
  • CK4
  • Platinum
  • AWD
  • Point of Sale systems
  • Microsoft Excel
  • Microsoft Word
  • Aloha
  • ALLPAY
  • Scheduling
  • Complaint resolution
  • Account updating
  • Merchandise upselling
  • Store maintenance
  • Active listening
  • Service standard compliance
  • POS systems expert
  • Problem-solving
  • Customer RMA management
  • Technical support
  • CRM software
  • Microsoft office expertise
  • Microsoft outlook
  • Account management
  • Executive management support

Awards

  • 2006, Award of Excellence
  • 2008, Employee of the month

Objective

Geek Squad Consumer Specialist, 01/21, Present, Identified correct technical solutions for clients, Experienced in camera operations and installation, Experienced in PC setup troubleshooting, Experienced in Windows, Acel, Word, Winx

Accomplishments

Award of Excellence 2008

Employee of the month 2012

Certification

  • Ark State Security License

Timeline

Consumer Specialist

Geek Squad
01.2021 - Current

Customer Service Representative/Claims Examiner

Transamerica Life Insurance
01.2016 - 01.2021

Sales Associate – Sony Experience Expert

Best Buy
01.2015 - 01.2016

Assistant Manager

Newk's Eatery
01.2013 - 01.2015

Bartender

Packet House Grill
01.2011 - 01.2013

Assistant Manager

Boston’s Restaurant and Sports Bar
01.2007 - 01.2011

ITT Technical Institute

Chico University

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Michael Emanuel