Casey Shoemaker
Elkridge,MD
Summary
Successful Corporate Trust business professional with demonstrated track record supporting multiple business lines. Exceptional program, team and testing liaison. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Business Support Consultant I
Computershare
11.2021 - Current
- Developed comprehensive testing plans for the successful execution of migrating RMS owned BPM business initiatives, ensuring timely completion and within time constraints of the TSA.
- Managed line of business relationships to ensure seamless delivery of products and services while maintaining communication and without disruption to monthly production cycles.
- Assessed risks associated with and recommenced prioritization for various requests including BPM enhancements and custom workflow requests.
- Devised processes to ensure correct automation for wires, transfers and xags to boost long-term business success and increase profit levels.
- Performed analyses to gather data for operational risk and audit findings.
Business Support Consultant
Wells Fargo
12.2015 - 11.2021
Securities Administration Analyst IV
Wells Fargo
11.2011 - 12.2015
- Provided remittance and correction information to servicers
- Researched and interpreted all controlling legal documents as issues arise with collateral or bond payments
- Used existing processes and procedures to solve routine or standard problems
- Acted lead on small projects, coordinating and facilitating the work of others
Securities Administration Analyst III
Wells Fargo
09.2009 - 11.2011
- Reviewed work of other team members for accuracy and quality.
- Participated in system enhancements by attending user groups and/or testing.
- Trained newer team members and mentored them regarding departmental standards.
- Provided exceptional customer service to investors, servicers and other customers.
- Lead or actively participatied in projects, including efficiency efforts, quality control, analysis, new business offerings, training and testing.
- Reviewed and approved wire disbursements
Securities Administration Analyst II
Wells Fargo
08.2007 - 09.2009
- Performed Collateral and Bond reconciliations in accordance with department procedures.
- Provided exceptional customer service to investors, servicers and other customers.
- Performed all duties within published SOPs.
Education
Bachelor of Science - Mathematics-Actuarial Science, Minor Statistics
Louisiana State University And A&M College
Baton Rouge, LA08.2007
Skills
- Data Analysis
- Report Preparation
- Quantitative skills
- Staff Mentoring
- Business process improvement
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Task Prioritization
Timeline
Business Support Consultant I
Computershare
11.2021 - Current
Business Support Consultant
Wells Fargo
12.2015 - 11.2021
Securities Administration Analyst IV
Wells Fargo
11.2011 - 12.2015
Securities Administration Analyst III
Wells Fargo
09.2009 - 11.2011
Securities Administration Analyst II
Wells Fargo
08.2007 - 09.2009
Bachelor of Science - Mathematics-Actuarial Science, Minor Statistics
Louisiana State University And A&M College
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