Casey Shoupp
Lake View,NY
Overview
7
7
years of professional experience
Work History
Cash and Trade Proc IntAssocAnlst - B11
Citigroup Inc
01.2025 - Current
- Monitor and ensure transactions processes are executed correctly and are compliant with internal policies and controls
- Assist in the investigation, documentation and corrective action implementation of all required issues as directed
- Aid with the transition, alignment, and stabilization efforts of critical operations functions
- Assist as required for control, risk, daily activities, and transaction services projects
- Provide informal guidance or on the job training to new team members as required
- Cross-train for various internal roles within the department, and provide back-up coverage for those roles as needed
- Anticipate and respond to requests for deliverables from internal and external clients and vendors
- Appropriately asses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rule and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Cash and Trade Proc Associate Analyst 2
Citigroup Inc
03.2023 - 12.2024
- Assist with operational processes and process improvements
- Ensure transactions or processes are executed correctly and are compliant with internal policies and controls
- Facilitate the investigation, documentation and corrective action implementation of transaction services issues
- Aid with the transition, alignment, and stabilization efforts of critical operations functions
- Cross-train for various internal roles within the department, and provide back-up coverage for those roles as needed
- Assist as required for control, risk, daily activities, and transaction services projects
- Perform all required tasks within established procedures and controls to minimize losses
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rule and regulations, adhering to and reporting control issues with transparency.
Cash and Trade Processing Rep 3
Citigroup Inc
04.2021 - 03.2023
- Applied detailed processing knowledge to deliver efficient customer service that meets quality standards
- Performed limited complexity transaction duties / Cash & Trade Operation tasks under general supervision
- Completed processing activities related to compliance and control
- Assisted new team members with procedural tasks
- Contacted internal and external customers on a frequent basis
- Appropriately assessed risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Maintained access to multiple Special Services programs to assist with processing when needed.
Cash and Trade Processing Rep 2
Citigroup Inc
10.2019 - 04.2021
- Training colleagues onsite and through video conference on proper procedures and client needs
- Take part in meetings to assess the progress of employees to determine best practices going forward
- Assist in rolling out new client procedures
- Respond to queries from partner sites to better manage workflow
- Develop coaching materials to promote greater retention of client procedures
- Work in tandem with the Operations Coordinators to meet client deadlines by performing additional functions
Cash and Trade Processing Rep 1
Citigroup Inc
08.2018 - 10.2019
- Completed data entry tasks with accuracy and efficiency
- Audited data entered by employees to ensure quality
- Performed specialized functions when needed
- Applied data entry knowledge and skills to resolve indecipherable or garbled messages
- Mentor new employees to increase their skills and familiarity with daily tasks
Education
Some College (No Degree) - Psychology
University At Buffalo
Buffalo, NYSkills
- Leadership
- Cash and Trade processing
- Strong analytical skills
- Teamwork and collaboration
- Problem-solving
- Excellent time management and communication skills for completing tasks with minimal supervision
Timeline
Cash and Trade Proc IntAssocAnlst - B11
Citigroup Inc
01.2025 - Current
Cash and Trade Proc Associate Analyst 2
Citigroup Inc
03.2023 - 12.2024
Cash and Trade Processing Rep 3
Citigroup Inc
04.2021 - 03.2023
Cash and Trade Processing Rep 2
Citigroup Inc
10.2019 - 04.2021
Cash and Trade Processing Rep 1
Citigroup Inc
08.2018 - 10.2019
Some College (No Degree) - Psychology
University At Buffalo
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