Casey Smart
Port Wentworth,GA
Summary
My overall objective is to obtain a position that utilizes my 6 plus years of professional customer service experience, that will enable me to use my strong communication, organizational skills, and my ability to lead and work well with others
Overview
4
4
years of professional experience
1
1
Certification
Work History
Veterinary Assistant/Receptionist
Guyton Animal Hospital
Guyton, GA
06.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Collected and processed samples for laboratory testing.
- Maintained clean and safe animal living areas.
- Kept detailed records of animal treatments and medications.
Merchandising Administrative Assistant
P.A.C. (Gulfstream Contractor)
Pooler, GA
08.2018 - 06.2019
- Prepared invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet database, or presentation software.
- Performed general office duties, such as, ordering supplies, maintaining records in a management database system, and performing basic bookkeeping work.
- Replied to incoming emails from clients and external customers, provided ordering placement services, and retrieved account information.
- Oversaw Company Store inventory/ inventory management.
Store Manager/Store Associate
Viola's Attic LLC
Pooler, GA
01.2018 - 08.2018
- Managed all inventory and reordered when needed.
- Provided excellent customer service and responded to customer inquires and complaints.
- Managed all social media and promoted daily sales for merchandise turnover.
- Reset displays, made sure all items were labeled with correct pricing, and made sure storefront was always organized and clean.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Instructed paint classes for customers who were interested in learning about the paint products sold in the store and how to use them.
Head Server/Bartender and Assistant to GM
Blowin' Smoke Savannah
Savannah, GA
07.2016 - 01.2018
- Trained new servers and floor staff on guest service expectations, worked with individual staff to improve performance, instill safety procedures, proper food handling, and restaurant protocols.
- Managed cash and the opening and closing of two cash register drawers, while making the proper deposits, and that all money is correct and put away in a safe.
- Monitored dining room to ensure optimal guest experiences/ answering customer inquires and resolving issues promptly.
- Managed bar and restaurant inventory and reordered items as needed.
- Managed all social media posts, handled caterings, and all bookings for musicians and other customer entertainment.
- Made cocktails, and expedited food at high volume.
- Filed invoices and managed invoices in a check log.
- Maintained work schedules for all staff.
Education
GED -
Homeschool
Port Wentworth, GASkills
- Strong ability to adapt in the workspace
- Multi-tasking in a high volume atmosphere
- Tact and diplomacy for dealing with difficult situations
- Strong work ethic
- Motivated and self driven
- Excellent problem solving skills
Certification
- ServSafe Certified
Timeline
Veterinary Assistant/Receptionist
Guyton Animal Hospital
06.2019 - 03.2020
Merchandising Administrative Assistant
P.A.C. (Gulfstream Contractor)
08.2018 - 06.2019
Store Manager/Store Associate
Viola's Attic LLC
01.2018 - 08.2018
Head Server/Bartender and Assistant to GM
Blowin' Smoke Savannah
07.2016 - 01.2018
GED -
Homeschool