Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Casey Sprowls

Claysville,PA

Summary

Highly-motivated former cashier current Customer Experience Manager, knowledgeable in training and support for staff. Excels in communication, data analytics, typing and professionalism. Matches interpersonal skills with a strong work ethic and adaptability.

Overview

9
9
years of professional experience

Work History

Customer Experience Manager

Five Below
Washing, PA
11.2015 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
  • Managed escalated customer issues and resolved conflicts in a timely manner.
  • Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
  • Established relationships with external vendors that are essential for providing superior levels of support during peak times.
  • Trained and mentored customer service staff in best practices and company standards.
  • Facilitated communication between customers and technical support teams to ensure timely resolution of product issues.

Education

High School Diploma -

Mcguffey High School
Claysville, PA
06-2014

Skills

  • Basic Typing Skills
  • Cross-Functional Collaboration
  • Training and Onboarding
  • Performance Evaluations
  • Task Prioritization
  • Professionalism
  • Professional Demeanor
  • Data Analytics
  • Training Programs
  • Research

Affiliations

  • Colorguard for the McGuffey High School Marching Band from 2010 until my graduation in 2014
  • Drama/Theater at McGuffey High School from 2011 until my graduation in 2014
  • Avid movie and tv show watcher
  • Frevent music listener
  • Avid reader
  • Enjoyment in learning History

Accomplishments

  • Member of the McGuffey Marching Band during the undefeated 2012 PIMBA Championships Class AA

Timeline

Customer Experience Manager

Five Below
11.2015 - Current

High School Diploma -

Mcguffey High School

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Casey Sprowls