Casey Strong
Liberty,MO
Summary
Results-oriented Freight Operations Supervisor at FedEx Freight with expertise in logistics management and communication. Proven success in enhancing freight operations through strategic problem-solving that resulted in significant cost savings. Recognized for developing effective training programs focused on safety and team development, alongside a solid history of optimizing supply chain processes to surpass operational objectives. Thrives in fast-paced environments, demonstrating adaptability to last-minute changes while consistently delivering high-quality work under pressure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Freight Operations Supervisor
Fed Ex Freight
Edwardsville, KS
02.2024 - Current
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Maintained accurate records of all incoming and outgoing freight shipments.
- Implemented effective tracking systems that allowed for real-time updates on shipment progress.
- Established or monitored specific supply chain-based performance measurement systems.
- Prepared daily reports detailing the status of current shipments in transit.
- Evaluated customer service levels and identified opportunities for improvement.
- Provided training and guidance to new staff members on freight operations procedures.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Inspected cargo prior to shipping to ensure it meets quality requirements set by the customer.
- Identified opportunities to reduce cost and improve productivity.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Assigned tasks to employees, monitored their performance, and provided feedback on areas for improvement.
- Coordinated communication between warehouse personnel, truck drivers, customers, management team members.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Ensured compliance with safety regulations, DOT regulations, and company policies.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Monitored inventory levels to ensure timely delivery of goods.
- Directed investigations to verify and resolve customer or shipper complaints.
- Planned and coordinated inbound and outbound freight shipments.
- Resolved customer complaints related to freight operations in a timely manner.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Analyzed data to identify trends or issues related to freight operations processes.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Owner Lead Coach
Doing Doowa LLC
Kansas City, MO
01.2021 - Current
- I create and lead financial and leadership coaching sessions.
- Create goals, and help clients obtain them through coaching and accountability.
- Mediate sessions between leadership and employees of multiple companies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created marketing campaigns to attract new customers.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Formed and sustained strategic relationships with clients.
- Led startup and creation of operational procedures and workflow planning.
- Ensured compliance with local, state, and federal regulations.
- Monitored progress by establishing plans, budgets and measuring results.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed legal documents related to business operations.
- Analyzed market trends to identify new business opportunities.
- Organized events such as trade shows and conferences.
CDL City Driver
FedEx Freight
Edwardsville, KS
01.2022 - 02.2024
- I am tasked with routing my day and loading my truck.
- Once that is complete, I perform the required safety checks and deliver my freight.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Provided excellent customer service by delivering products on time as scheduled.
- Participated in driver meetings regularly.
- Kept detailed records about completed trips for future reference.
- Provided route, schedule and fare information to passengers.
- Responded quickly to traffic delays, construction detours, accidents or other unanticipated events that could affect delivery times or routes taken.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Throughout the day, I have face-to-face interactions with customers, answer any questions, and solve problems they may have.
- I also answer questions from fellow residential drivers, and coach them on how to solve the problems they may have.
Driver/ Safety and Training
Windstar
01.2019 - 01.2022
- I was in charge of training new and existing drivers on how to meet safety goals
- My techniques used an explanation approach
- I have found that people learn more when the why and how are explained rather than just the do
- I helped many drivers bring their safety scores and driving habits from the red to the green marks in a program called Green Road
- I also assisted in dispatching buses across the nation
- I would help drivers and other management solve issues and concerns with multiple things
- I addressed safety concerns with drivers and management and used my effective communication skills to deliver results
- I helped clients daily with their trip needs and comfort levels
- On my trips I would problem solve in real time, make deadlines and reach safety goals
- I would solve any issues or concerns my clients would have and always left them with a smile
- As a driver I was one of the most requested by clients
Owner
ACS Direct
01.2015 - 01.2019
- I was the owner/trainer and leader of ACS direct
- I was the broker of record for an insurance office
- I led 15 agents who hung their license under mine
- I gathered and tracked leads, assigned them out, and helped with relationship cultivation
- We provide health as well as P&C options for our clients
- I taught and cultivated a culture of customer solutions not just customer sales
- I created and implemented guidelines for agents to use while assisting clients and fulfilling their insurance needs
- During this time I was also the Kansas City Chapter of the National Association of Health Underwriters vice president and then eventually president
CSI Ellsworth Correctional Facility
01.2009 - 01.2015
- I lead and taught corrections officers who were appointed under me
- I prepared and executed reviews and coaching sessions
- I was often the Assistant shift supervisor
- This meant I was the 2nd person in charge of 900 inmates and up to 50 employees at any given time
- I also built and ran an inmate work program that put inmates through tech school and eventually would assist them in getting jobs
- I was tasked many times with conflict resolution situations as well as medical and physical emergencies
- I used cognitive communication and reflection skills to help inmates as well as employed personnel work through conflict and problems
Education
B.S. - Computer Engineering
DeVry University
02.2025
Skills
- Effective communication
- Organization
- Problem solving
- Training
- Safety Trainer
- People skills
- Workplace diversity
- Equity
- Inclusion
- Critical thinking
- Warehouse operations
- Shipping regulations compliance
- Supplier relationships
- Cost reduction strategies
- Negotiation
- Cargo assessments
- Emotional intelligence
- Influential leadership
- Team training and development
- Route planning
- Load optimization
- Logistics management
- Transportation planning
- Freight scheduling
- Supply chain coordination
- Load planning
- Shipping regulations
- Research and analytics
- Documentation management
- Freight optimization
Certification
John Maxwell leadership trainer 05/22/2021
Dave Ramsey Financial Coach 07/08/2019
Embedding Inclusion into Everday Experiences 01/28/2025
Building Shared Understanding across Cultural Divides 01/12/2025
Becoming an Influential Leader 08/27/2024
Building Your Emotional Intelligence as a Leader 08/27/2024
Critical Thinking: Drawing Sound Conclusions 08/26/2024
Critical Thinking: Challenging Assumptions
Workplace Diversity, Equity, and Inclusion in Action 07/07/2024
Accomplishments
- Deans List at DeVry University during all semesters
References
References available upon request.
Timeline
Freight Operations Supervisor
Fed Ex Freight
02.2024 - Current
CDL City Driver
FedEx Freight
01.2022 - 02.2024
Owner Lead Coach
Doing Doowa LLC
01.2021 - Current
Driver/ Safety and Training
Windstar
01.2019 - 01.2022
Owner
ACS Direct
01.2015 - 01.2019
CSI Ellsworth Correctional Facility
01.2009 - 01.2015
B.S. - Computer Engineering
DeVry University
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