Casey Strong
Liberty,MO
Summary
Results-oriented Freight Operations Supervisor at FedEx Freight with expertise in logistics management and communication. Proven success in enhancing freight operations through strategic problem-solving that resulted in significant cost savings. Recognized for developing effective training programs focused on safety and team development, alongside a solid history of optimizing supply chain processes to surpass operational objectives. Thrives in fast-paced environments, demonstrating adaptability to last-minute changes while consistently delivering high-quality work under pressure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Freight Operations Supervisor
Fed Ex Freight
Edwardsville, KS
02.2024 - Current
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Maintained accurate records of all incoming and outgoing freight shipments.
- Implemented effective tracking systems that allowed for real-time updates on shipment progress.
- Established or monitored specific supply chain-based performance measurement systems.
- Prepared daily reports detailing the status of current shipments in transit.
- Evaluated customer service levels and identified opportunities for improvement.
- Provided training and guidance to new staff members on freight operations procedures.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Inspected cargo prior to shipping to ensure it meets quality requirements set by the customer.
- Identified opportunities to reduce cost and improve productivity.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Assigned tasks to employees, monitored their performance, and provided feedback on areas for improvement.
- Coordinated communication between warehouse personnel, truck drivers, customers, management team members.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Ensured compliance with safety regulations, DOT regulations, and company policies.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Monitored inventory levels to ensure timely delivery of goods.
- Directed investigations to verify and resolve customer or shipper complaints.
- Planned and coordinated inbound and outbound freight shipments.
- Resolved customer complaints related to freight operations in a timely manner.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Analyzed data to identify trends or issues related to freight operations processes.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Owner Lead Coach
Doing Doowa LLC
Kansas City, MO
01.2021 - Current
- I create and lead financial and leadership coaching sessions.
- Create goals, and help clients obtain them through coaching and accountability.
- Mediate sessions between leadership and employees of multiple companies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created marketing campaigns to attract new customers.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Formed and sustained strategic relationships with clients.
- Led startup and creation of operational procedures and workflow planning.
- Ensured compliance with local, state, and federal regulations.
- Monitored progress by establishing plans, budgets and measuring results.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed legal documents related to business operations.
- Analyzed market trends to identify new business opportunities.
- Organized events such as trade shows and conferences.
CDL City Driver
FedEx Freight
Edwardsville, KS
01.2022 - 02.2024
- I am tasked with routing my day and loading my truck.
- Once that is complete, I perform the required safety checks and deliver my freight.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Provided excellent customer service by delivering products on time as scheduled.
- Participated in driver meetings regularly.
- Kept detailed records about completed trips for future reference.
- Provided route, schedule and fare information to passengers.
- Responded quickly to traffic delays, construction detours, accidents or other unanticipated events that could affect delivery times or routes taken.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Throughout the day, I have face-to-face interactions with customers, answer any questions, and solve problems they may have.
- I also answer questions from fellow residential drivers, and coach them on how to solve the problems they may have.
Driver/ Safety and Training
Windstar
01.2019 - 01.2022
- I was in charge of training new and existing drivers on how to meet safety goals
- My techniques used an explanation approach
- I have found that people learn more when the why and how are explained rather than just the do
- I helped many drivers bring their safety scores and driving habits from the red to the green marks in a program called Green Road
- I also assisted in dispatching buses across the nation
- I would help drivers and other management solve issues and concerns with multiple things
- I addressed safety concerns with drivers and management and used my effective communication skills to deliver results
- I helped clients daily with their trip needs and comfort levels
- On my trips I would problem solve in real time, make deadlines and reach safety goals
- I would solve any issues or concerns my clients would have and always left them with a smile
- As a driver I was one of the most requested by clients
Owner
ACS Direct
01.2015 - 01.2019
- I was the owner/trainer and leader of ACS direct
- I was the broker of record for an insurance office
- I led 15 agents who hung their license under mine
- I gathered and tracked leads, assigned them out, and helped with relationship cultivation
- We provide health as well as P&C options for our clients
- I taught and cultivated a culture of customer solutions not just customer sales
- I created and implemented guidelines for agents to use while assisting clients and fulfilling their insurance needs
- During this time I was also the Kansas City Chapter of the National Association of Health Underwriters vice president and then eventually president
CSI Ellsworth Correctional Facility
01.2009 - 01.2015
- I lead and taught corrections officers who were appointed under me
- I prepared and executed reviews and coaching sessions
- I was often the Assistant shift supervisor
- This meant I was the 2nd person in charge of 900 inmates and up to 50 employees at any given time
- I also built and ran an inmate work program that put inmates through tech school and eventually would assist them in getting jobs
- I was tasked many times with conflict resolution situations as well as medical and physical emergencies
- I used cognitive communication and reflection skills to help inmates as well as employed personnel work through conflict and problems
Education
B.S. - Computer Engineering
DeVry University
02.2025
Skills
- Effective communication
- Organization
- Problem solving
- Training
- Safety Trainer
- People skills
- Workplace diversity
- Equity
- Inclusion
- Critical thinking
- Warehouse operations
- Shipping regulations compliance
- Supplier relationships
- Cost reduction strategies
- Negotiation
- Cargo assessments
- Emotional intelligence
- Influential leadership
- Team training and development
- Route planning
- Load optimization
- Logistics management
- Transportation planning
- Freight scheduling
- Supply chain coordination
- Load planning
- Shipping regulations
- Research and analytics
- Documentation management
- Freight optimization
Certification
John Maxwell leadership trainer 05/22/2021
Dave Ramsey Financial Coach 07/08/2019
Embedding Inclusion into Everday Experiences 01/28/2025
Building Shared Understanding across Cultural Divides 01/12/2025
Becoming an Influential Leader 08/27/2024
Building Your Emotional Intelligence as a Leader 08/27/2024
Critical Thinking: Drawing Sound Conclusions 08/26/2024
Critical Thinking: Challenging Assumptions
Workplace Diversity, Equity, and Inclusion in Action 07/07/2024
Accomplishments
- Deans List at DeVry University during all semesters
References
References available upon request.
Timeline
Freight Operations Supervisor
Fed Ex Freight
02.2024 - Current
CDL City Driver
FedEx Freight
01.2022 - 02.2024
Owner Lead Coach
Doing Doowa LLC
01.2021 - Current
Driver/ Safety and Training
Windstar
01.2019 - 01.2022
Owner
ACS Direct
01.2015 - 01.2019
CSI Ellsworth Correctional Facility
01.2009 - 01.2015
B.S. - Computer Engineering
DeVry University
Similar Profiles
Ricky HakRicky Hak
Forklift Operator at Fed Ex FreightForklift Operator at Fed Ex Freight
Matthew SteadmanMatthew Steadman
Dockworker at Fed Ex FreightDockworker at Fed Ex Freight
Monica Adriana AvilaMonica Adriana Avila
Freight Handler at Fed Ex FreightFreight Handler at Fed Ex Freight