Ricky Hak
Apple Valley,CA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Outstanding team leadership and supervisory abilities. Talented at coordinating and monitoring over 100 drivers and assisting drivers in meeting productivity standards. Committed to treating team drivers with respect and dignity and adhering to state and federal laws.
Overview
11
11
years of professional experience
Work History
Forklift Operator
Fed Ex Freight
San B, CA
06.2022 - Current
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Packed items into appropriate containers for shipment.
- Communicated with floor managers to determine merchandise placement.
Assistant Manager
Sunrise Donuts
Apple Valley, CA
01.2014 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Lead Driver/Manager
HK Logistics
Apple Valley, CA
11.2020 - 05.2022
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Addressed driver communications and provided required data to drivers.
- Implemented and supported company quality and safety improvement efforts.
- Recruited, trained and assessed hundreds of drivers and qualifications of each as per driving laws.
- Assessed parcel van and step vans vehicles, managed maintenance and arranged for quality vehicles and personnel when needed.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Coordinated dispatching over hundreds drivers to accomplish daily delivery requirements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Organized records of vehicles, schedules and completed orders.
Receptionist
ASR Insurance
Fontana, CA
06.2016 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Apple Valley High School
Apple Valley, CA05.2016
Skills
- Recruiting and Interviewing
- Sales Monitoring
- Directing Team Members
- Time Management skills
- Communication skills
- Fast leaner
- Trustworthy
- Dispatching Workers
- Fast leaner
- Trustworthy
- Dispatching Workers
Timeline
Forklift Operator
Fed Ex Freight
06.2022 - Current
Lead Driver/Manager
HK Logistics
11.2020 - 05.2022
Receptionist
ASR Insurance
06.2016 - 02.2017
Assistant Manager
Sunrise Donuts
01.2014 - Current
High School Diploma -
Apple Valley High School
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