Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Casey Tallo-Gonzalez

West Warwick,RI

Summary

Respectful and friendly Direct Support Professional possessing patience and empathy. Effective communicator and relationship builder. Very engaging, providing opportunities to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Westbay RI
08.2022 - 08.2023
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Transported clients to medical and dental appointments to provide support.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Recorded status and duties completed in logbooks for management.

Customer Service Representative

Walmart
09.2009 - 08.2022
  • Delivered training at customer locations ensuring customer service/satisfaction.
  • Scheduled lunches, breaks and coverage for front end of store
  • Set up several tills per day during, before and after hours of operation
  • Handled cash, personal, business, and payroll checks
  • Bin and audit merchandise
  • Handled price changes
  • Maintained machinery
  • Load and unload recycler
  • Ensured customer satisfaction
  • Acknowledge, avoid, correct and contain problems
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and expectations
  • Assisted assistant and store manager with opening and closing procedures
  • Responded quickly to customer concerns and complaints, typically within a day
  • Audit cash tills when necessary.

Check Cashier Services

Walmart
01.2009 - 08.2022


  • Warmly greeted patrons upon entrance to store and offered assistance with finding merchandise
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Check cashier services, money orders, obtain and submit applications for store and or visa/credit cards
  • Responded quickly to medical emergencies to promote best possible health outcomes


Receptionist/Secretary

TRUSSCO
04.1999 - 08.2000
  • Receptionist for this pre-fabricated truss company
  • Greeted customers
  • File documents
  • Operate industrial sized copy machine
  • Multi line phone service and performed data entry in order to arrange, cancel and reschedule appointments for four contractors
  • Process sales with cash, credit and checks
  • Record imported and exported materials.

Education

High School Diploma -

West Warwick High School
West Warwick, RI

Skills

  • Patient Rapport
  • Healthcare
  • Dietary Needs
  • Household Chores
  • Emotional and Social Support
  • Developing Client Trust
  • Meal Planning and Preparation
  • Medical Distribution
  • Personal Care Support
  • Vitals Monitoring and Documentation
  • Independent Living
  • Knowledge of State Regulations
  • Compassionate Client Care

Additional Information

  • Employee management, Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certification


  • CPR, Westbayri - August 2022

Timeline

Direct Support Professional

Westbay RI
08.2022 - 08.2023

Customer Service Representative

Walmart
09.2009 - 08.2022

Check Cashier Services

Walmart
01.2009 - 08.2022

Receptionist/Secretary

TRUSSCO
04.1999 - 08.2000

High School Diploma -

West Warwick High School

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Casey Tallo-Gonzalez