Casey Thume

1994-2002

• Assigned to Road Patrol and selected for two distinct task forces that eradicated crime in problem areas crucial for city redevelopment.
• Trained 10 new police officers, evaluating, and meticulously documenting progress throughout the 16-week training period.
• Updated the extensive Field Training Manual to reflect modern program practices, and provided in-service training for field training staff on modified content for which I was awarded a commendation.
• Supervised arrestees during completion of community service hours as part of their sentence.
• Fostered relationships with community members in Community Policing Unit, enhancing public safety and trust.
• Chosen to participate in multiple committees focused on enhancing departmental operations, including the Evaluation Committee, the Attrition Committee, and B-Pad Assessment (applicants respond to scenarios while being recorded, which is then graded by a committee), and assisted with preparing for State Accreditation.
• Selected to represent the department as a recruiter at job fairs and networking events, to seek out qualified officer candidates.
• Mentored participants in Kids, Cops, and Character Program from inception to conclusion, positively impacting youth engagement.
• Served as a Police Explorer Advisor, responsible for mentoring, training, and managing youth in the department’s Explorer Post, and coordinated travel and participation in police scenario competitions around the state against other Explorer Posts.
• Certified as a Non-Violent Crisis Intervention Instructor, and conducted in-service training on the subject with road patrol officers.
• Received 10 commendations for exemplary arrests/work.

2002-2014

• Interviewed and was selected to the Detective Bureau specializing in complex fraud investigations.
• Assigned an average of 25 cases per month, with each case involving between 1 and 300 victims.
• Conducted interviews, coordinated surveillance, analyzed subpoenaed bank records, executed search warrants, and prepared detailed reports on investigative activities.
• Attended monthly meetings with other agencies and banks to share and gather intelligence.
• Assigned to the US Secret Service South Florida Organized Fraud Task Force after identifying an organized group committing widespread identity theft. The four-year investigation resulted in 11 federal indictments and significant prison sentences.
• Received a USSS distinguished award, named Officer of the Year, and a nominee for the Palm Beach Post Distinguished Law Officers of the Year award for "exceptional dedication, skill, and work ethic" with regard to the aforementioned fraud investigation.
• Nominated for the Retail Federation 2014 Officer of the Year for which received a commendation.
• Chosen as one of four panelists interviewing officer applicants for initial hiring phase. Failing this interview precluded further consideration.
• Achieved no less than outstanding merit reviews annually, highlighting effective communication skills, positive attitude, collaboration, and meticulous attention to detail.

• Summer job greeting and welcoming clients, creating a positive first impression at the nail salon.
• Answered phone calls and addressed client inquiries, enhancing customer satisfaction.
• Managed appointment scheduling, ensuring efficient use of time and resources.
• Processed payments and handled cash transactions accurately.

• Summer job answering incoming calls, taking messages, transferring calls to appropriate departments or personnel.
• Quickly advanced to performing multiple accounting tasks, including research, reorganizing the master filing system, and making collection calls.
• Returned to college, but assured a future position with the company if desired.

• Gained experience in hospitality through a summer job. at a prestigious country club known for exceptional guest experiences.
• Provided excellent customer service by addressing guest inquiries promptly.
• Prepared and stocked supplies for various spa treatments and services.
• Maintained cleanliness and organization of spa facilities and treatment rooms.
• Ensured compliance with health and safety standards throughout the facility.
• Conducted regular inspections of equipment and reported maintenance needs.