Summary
Overview
Work History
Education
Skills
Certification
Applicant Tracking System Experience
Timeline
Generic

Casey Touchette

Lafayette,LA

Summary

Dynamic Sr. Client Services Manager at Cielo Talent with a proven track record in relationship management and team leadership. Successfully increased offers by 25% while overseeing over 1,000 hires. Adept at performance analysis and problem-solving, driving strategic growth and enhancing service delivery in a competitive market.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Sr. Client Services Manager

Cielo Talent, RPO
01.2021 - Current
  • Company Overview: North American delivery manager for Weatherford International
  • Build and maintain strong relationships with clients, understanding their needs and expectations.
  • Ensure all hiring practices comply with legal and regulatory requirements.
  • Developed strategic plan to drive business growth and enhance service delivery.
  • Responsible for the day-to-day operations of recruiting and onboarding.
  • Lead and mentor a remote team of client service professionals.
  • Successfully increased offers by 25% while decreasing Time to Offer.
  • Responsible for over 1,000 hires in the past year.
  • Successfully built relationships with Key Stakeholders within Weatherford.
  • Successful onboarding of C-level executives while managing day to day operations.
  • Go to person within Cielo for any system issues within iCIMS/Oracle (ATS)
  • North American delivery manager for Weatherford International

Talent Acquisition Manager

Acadian Companies
01.2019 - 01.2021
  • Built a strong pipeline of candidates ranging from the following industries: EMS, Oil & Gas, Emergency Response and Covid.
  • Create and execute recruitment strategies aligned with organizational goals.
  • Utilize various channels (job boards, social media, networking) to attract potential candidates.
  • Managed fifteen full time virtual recruiters and assisted with building a strong pipeline of experienced candidates.
  • Ensure a positive candidate experience throughout the entire recruitment process.
  • Track and analyze hiring metrics to optimize recruitment strategies.
  • Monitor the time to fill ratio to ensure staffing goals are met.
  • Responsible for division wide weekly Staffing call with Sales and Operations.
  • Improved communication between the Recruiting Team and the Sales/Operations teams.

Talent Acquisition Manager

CSI Inspection/NOV
01.2014 - 01.2019
  • Oversaw entire recruiting cycle for numerous positions in the Oil and Gas Industry.
  • Recruited qualified candidates in Louisiana, Texas, Pennsylvania, Colorado & North Dakota.
  • Traveled on a regular basis to interview, meet with and hire candidates in all locations.
  • Effectively built a pipeline of qualified candidates within the Oil and Gas Industry.
  • Responsible for screening and hiring qualified candidates.
  • Responsible for South LA, North LA and East Texas markets which consists of over two hundred contacts.
  • Responsible for attending and representing CSI Inspection at all local career events.
  • Negotiated compensation with potential candidates ensuring that each candidate is fairly compensated according to their specific experience and qualifications.
  • Consistently exceeding recruiting goals in a struggling and extremely competitive and volatile market.
  • Responsible for meeting with clients daily to build long lasting relationships.
  • Communicate with clients daily to make sure that their needs are met in a timely manner.

Sr. Talent Acquisition Consultant

Kelly OCG (Weatherford International)
01.2012 - 01.2014
  • Managed entire recruiting process for Weatherford.
  • Managed relationships with Hiring Managers, Human Resources as well as key stakeholders within Weatherford to continuously build long lasting partnerships for Kelly.
  • Ensured that proper policies and procedures were correctly followed to stay compliant with current employment laws.
  • Negotiated compensation with potential candidates ensuring that each candidate is fairly compensated according to their specific experience and qualifications.
  • Effectively built a pipeline of qualified candidates within the Oil and Gas Industry.
  • Responsible for screening and presenting qualified candidates to Hiring Managers.

Director of Marketing & Business Development

The Southwest Group
01.2010 - 01.2012
  • Worked directly with the Engineering & Architecture group as well as the Real Estate and Mechanical companies to promote their business lines.
  • Managed all marketing and advertising material.
  • Worked on company website to promote all companies.
  • Represented company at all business functions throughout the surrounding areas.
  • Worked directly throughout the company to make sure that all projects were completed and communicated timelines and results with project sponsors.

Talent Acquisition Manager

Apex Systems Inc
01.2005 - 01.2010
  • Exceeded yearend sales goal within 16 weeks of being promoted to Account Manager (Fastest ever to exceed this goal within the Houston office).
  • Awarded the Rookie of the Year award for the entire Midwest region (consisted of over twenty-six offices).
  • Multiple contest winner.
  • Promoted within four and a half months (fasted ever promoted within the Houston office).
  • Engaged in Business-to-Business sales with new and existing clients for supplemental staffing or long-term consulting engagements in the fields of Information Technology, Business Applications, Telecommunications, and Engineering.
  • Functioned as business partner and subject matter expert to advise clients on the appropriate staffing model (Staff Augmentation, Statement of Work, Request for Proposal, Request for Quotation) based on client's needs and goals.
  • Managed team of Recruiters/Inside Sales team to support client's staffing needs.
  • Personally responsible for the daily work of over fifty contractors as well as their personal benefits.
  • Supervised and trained technical recruiters who were promoted to Account Managers.
  • Built and maintained relationships with IT Managers, Department Heads, CIO's as well as VPs of midsize companies and Fortune 1000 clients.
  • Made over fifty cold calls per day, twenty-five contacts per week and fifteen meetings with potential customers.

Education

MBA - Business Administration

Texas A&M University
Commerce, TX
12.2009

Bachelor of General Studies -

University of Louisiana
Lafayette
12.2003

Skills

  • Team leadership
  • Problem solving
  • Performance analysis
  • Relationship management
  • Communication skills
  • Conflict resolution
  • Decision making
  • Customer satisfaction
  • Recruiting and hiring
  • Client service delivery
  • Strong leadership
  • Strategic planning
  • Recruitment optimization
  • Candidate experience enhancement
  • Stakeholder engagement
  • Client relationship management

Certification

Project Management Professional (PMI)

Applicant Tracking System Experience

  • Bullhorn
  • ICIMS
  • Oracle
  • SmartRecruiters
  • Taleo
  • Workday

Timeline

Sr. Client Services Manager

Cielo Talent, RPO
01.2021 - Current

Talent Acquisition Manager

Acadian Companies
01.2019 - 01.2021

Talent Acquisition Manager

CSI Inspection/NOV
01.2014 - 01.2019

Sr. Talent Acquisition Consultant

Kelly OCG (Weatherford International)
01.2012 - 01.2014

Director of Marketing & Business Development

The Southwest Group
01.2010 - 01.2012

Talent Acquisition Manager

Apex Systems Inc
01.2005 - 01.2010

MBA - Business Administration

Texas A&M University

Bachelor of General Studies -

University of Louisiana

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