Open To Work
Casey Wilber
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, recognized for enhancing customer experiences. Proven ability to resolve conflicts and manage issues efficiently, contributing to increased client satisfaction and repeat business. Adept at multitasking and training staff to uphold high service standards.
Overview
11
11
years of professional experience
Work History
Owner/Lead Mover
Right Way Moving and Delivery
Rogers, AR
02.2022 - 05.2026
- Oversaw daily operations for moving and delivery services, ensuring timely and efficient execution.
- Coordinated logistics and scheduling for multiple client projects.
- Trained and supervised staff on safe moving techniques to enhance team performance and reduce incidents.
- Ensured compliance with safety regulations during all activities.
- Resolved customer inquiries and issues promptly and effectively.
- Cultivated relationships with existing clients by delivering exceptional customer service, fostering loyalty and repeat business.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Sales Concierge
Gents Place
09.2023 - 05.2024
- Delivered exceptional customer service to elevate guest experiences.
- Coordinated reservations and scheduling to optimize appointment management.
- Collaborated with team members to ensure seamless operations.
- Partnered with team members to streamline operations.
Front Desk Agent
Hampton Inn By Hilton
05.2022 - 09.2023
- Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming experience.
- Managed reservations with hotel management software, enhancing room allocation to maximize guest satisfaction.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed reservations using hotel management software, optimizing room allocation for guest satisfaction.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests, supporting operational efficiency.
- Processed payments and maintained accurate financial records at the front desk, ensuring adherence to hotel policies.
- Collected deposits and payments from guests at the front desk, ensuring accurate financial transactions.
- Delivered exceptional service during high-volume periods, facilitating seamless experiences for all guests.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Handled incoming calls professionally, directing inquiries to appropriate personnel.
Front Desk Agent
Baymont Inn & Suit Hotel
01.2022 - 05.2022
- Trained new front desk staff on procedures and customer service standards, fostering team cohesion.
- Developed feedback systems for guest reviews, enhancing service delivery standards.
- Implemented feedback systems for guest reviews, contributing to continuous improvement in service delivery standards.
- Resolved guest issues promptly, generating positive feedback and encouraging return visits.
Front Desk Agent/ Maintenance Technician
Town Square Inns
04.2021 - 12.2021
- Streamlined guest check-in and check-out processes to enhance guest experience.
- Resolved guest inquiries and complaints to enhance satisfaction.
- Collaborated with housekeeping to ensure room readiness for guests.
- Provided concierge services, including local recommendations and bookings.
- Supported sales efforts through upselling rooms, amenities, or special packages.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Increased repeat business by developing personal connections with guests and addressing their needs.
- Managed emergency situations calmly, prioritizing guest safety and comfort.
- Conducted routine inspections to identify maintenance issues and ensure safe, functional environments.
- Executed repairs on HVAC systems, plumbing, and electrical fixtures to ensure operational reliability.
- Collaborated with cleaning staff to address maintenance requests promptly and improve guest satisfaction.
- Trained junior technicians on safety protocols and proper tool usage to enhance team performance.
- Developed maintenance logs for tracking service history and ensuring compliance with industry standards.
Assistant Manager/ Security
The Piano Bar
04.2019 - 04.2021
- Coordinated daily operations to enhance guest experience and service efficiency.
- Supervised staff performance to uphold service standards and policies.
- Supervised staff performance, ensuring adherence to service standards and policies.
- Managed inventory levels to ensure stock availability and minimize waste.
- Collaborated with management on promotional events, increasing customer engagement and satisfaction.
- Implemented customer feedback processes, driving improvements in service quality.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Developed training materials for new employees, improving onboarding effectiveness.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors for timely inventory replenishment to maintain product availability.
Owner/Lead Mover
Right Way Moving and Delivery
Rogers, AR
08.2015 - 03.2021
- Oversaw daily operations for moving and delivery services, ensuring seamless execution.
- Coordinated logistics and scheduling for multiple client projects, optimizing resource allocation.
- Trained and supervised staff on safe moving techniques.
- Developed customer relationships to enhance service satisfaction.
- Ensured compliance with safety regulations during all activities.
- Cultivated relationships with existing clients through exceptional customer service, enhancing client retention.
Education
Associate of Science - Business Accountancy
University of Arkansas
Fayetteville, ARHigh School Diploma -
Heritage High School
Rogers, ARSkills
- Cash handling
- Customer service
- Sales strategies
- Reservation coordination
- Logistical planning
- Team supervision
- Scheduling coordination
- Operational oversight
- Project management experience
- Effective problem solving
- Decision making
- Problem-solving
- Attention to detail
- Time management
- Excellent multitasking
- Multitasking
- Customer satisfaction
- Relationship building
- Client interaction
- Exceptional communication
- Interpersonal communications
- Conflict resolution
- Maintaining composure
- Stress management
- Highly adaptable
- Proactive attitude
- Strong work ethic
- Team player mentality
- Reliable punctuality
- Sales
- Emergency response
- Decision-making
- Interpersonal skills
- Operational oversight
- Client interaction
- Multitasking
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Sales Concierge
Gents Place
09.2023 - 05.2024
Front Desk Agent
Hampton Inn By Hilton
05.2022 - 09.2023
Owner/Lead Mover
Right Way Moving and Delivery
02.2022 - 05.2026
Front Desk Agent
Baymont Inn & Suit Hotel
01.2022 - 05.2022
Front Desk Agent/ Maintenance Technician
Town Square Inns
04.2021 - 12.2021
Assistant Manager/ Security
The Piano Bar
04.2019 - 04.2021
Owner/Lead Mover
Right Way Moving and Delivery
08.2015 - 03.2021
Associate of Science - Business Accountancy
University of Arkansas
High School Diploma -
Heritage High School