Jennifer Wilson
Newport News,VA
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Starbucks Barista
Kroger
Hampton, Virginia
06.2023 - Current
- Prepared and served quality coffee beverages in fast-paced environment.
- Maintained cleanliness and organization of workstation, ensuring compliance with health standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing service efficiency.
- Managed cash register transactions accurately, fostering trust and reliability with customers.
- Developed rapport with regular customers, contributing to a welcoming atmosphere and repeat business.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Containment
IMIA LLC
Hampton, Virginia
08.2023 - 12.2023
- Achieved successful project completion by integrating physical labor with critical thinking strategies.
- Enhanced team performance through proactive problem-solving and innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Starbucks Barista
Harris Teeter
Hampton, Virginia
07.2022 - 08.2023
- Prepared and served quality coffee beverages in fast-paced environment.
- Maintained cleanliness and organization of workstation, ensuring compliance with health standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing service efficiency.
- Managed cash register transactions accurately, fostering trust and reliability with customers.
- Developed rapport with regular customers, contributing to a welcoming atmosphere and repeat business.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Shift Leader
Pizza Hut
Hampton, Virginia
10.2019 - 04.2022
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored new team members on operational procedures and customer service standards.
- Resolved customer complaints promptly, improving overall dining experience and loyalty.
- Analyzed performance metrics to identify areas for process improvement and operational efficiency.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Education
High school diploma -
Phoebus High School
Hampton, VA01.2020
Skills
- Time management
- Attention to detail
- Team player
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Safe food handling
- Cash register operation
- Safe food handling practices
- Hospitality service expertise
- New hire training
- Conflict mediation
- Multitasking and organization
- Clear communication
- Conflict resolution
- Relationship building
- Hospitality and professionalism
Certification
ServSafe
Timeline
Containment
IMIA LLC
08.2023 - 12.2023
Starbucks Barista
Kroger
06.2023 - Current
Starbucks Barista
Harris Teeter
07.2022 - 08.2023
Shift Leader
Pizza Hut
10.2019 - 04.2022
High school diploma -
Phoebus High School