CASEY WOODROW
Denver,CO
Summary
(ENFP-T) BFA recipient who's enthusiastic about engaging in a team-oriented, multi faceted workplace. Excited to work with an organization aligns with my passions for the outdoors, adventure, art, intrapersonal relations, and problem solving.
Overview
14
14
years of professional experience
Work History
Store Supervisor
The North Face
04.2024 - 01.2025
- Engaged with customers to build relationships and brand loyalty, using company tools
- Inspected store displays regularly to ensure they were clean, organized and up-to-date
- Executed store opening and closing procedures to facilitate daily operations
- Monitored store operations including cash handling, customer service standards and security protocols
- Resolved customer sales and service complaints to foster positive experience and retains customers
Director of Client Services
AspenRidge Recovery
09.2015 - 05.2018
- Was responsible for overseeing all affairs that did not directly include therapeutic processes while a client was in our care
- Included logistical problem solving, conflict de-escalation, mediation and resolution with staff and clients
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Case Manager
Sober Way Home Recovery Center
08.2013 - 07.2015
- Charted progress for individual and group clients while they were in our care
- Served as liaison between clients and their legal guardians, as well as conducted group and individual sessions
- Participated in team meetings to discuss case management strategies for individual cases
- Educated clients on available community resources and how to access them effectively
Wilderness Guide
Blueprint For Recovery
03.2011 - 09.2013
- Adapted trip plans according to changing conditions in order to maximize safety and enjoyment
- Managed complex logistics associated with multi-day wilderness excursions
- Formulated strategies for dealing with challenging behaviors exhibited by guests during trips, considered site history, environmental conditions and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary
Education
Bachelor's - Illustration/Concept Art
Rocky Mountain College of Art & Design
Lakewood, CO04.2023
Other - English/Film
Colorado College
Colorado Springs, CO03.2010
Skills
- Adobe Photoshop
- Adobe Illustrator
- Microsoft Suite
- Conflict Resolution
- Project Management
- Team collaboration
- Group Management
- Backcountry Camping
- Wilderness Navigation
Timeline
Store Supervisor
The North Face
04.2024 - 01.2025
Director of Client Services
AspenRidge Recovery
09.2015 - 05.2018
Case Manager
Sober Way Home Recovery Center
08.2013 - 07.2015
Wilderness Guide
Blueprint For Recovery
03.2011 - 09.2013
Bachelor's - Illustration/Concept Art
Rocky Mountain College of Art & Design
Other - English/Film
Colorado College
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