Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Casey Woods

Washington Court House

Summary

Dynamic professional with a proven track record at Amazon, enhancing customer satisfaction through complex problem-solving and exceptional service. Skilled in time management and training, I fostered a high-performance culture, streamlining processes and improving engagement. Committed to continuous improvement, I effectively collaborated with teams to achieve organizational goals.

Overview

12
12
years of professional experience

Work History

Air Associate

Amazon
06.2019 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Part Time Manager

GameStop
08.2013 - 06.2019
  • Enhanced productivity by implementing efficient time management strategies for team members.
  • Instituted a culture of continuous improvement where employees were encouraged to identify inefficiencies or bottlenecks in existing processes leading to ongoing enhancements of time management practices.
  • Collaborated with cross-functional teams to establish deadlines and ensure timely project completions.
  • Implemented organizational systems to improve team focus on important tasks, resulting in increased output.
  • Cultivated a high-performance culture through effective delegation, coaching, and goal-setting techniques.
  • Conducted regular reviews of team progress against goals, adjusting timelines as needed to ensure successful outcomes were achieved consistently.

Education

High School Diploma -

Washington High School
Washington Court House, OH
05-2013

Skills

  • Customer service

  • Time management

  • Attention to detail

  • Computer skills

  • Customer interaction

  • Workplace safety

  • Customer engagement

  • Leadership qualities

  • Complex Problem-solving

  • Courteous and professional

  • New hire training

  • Product knowledge

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].

Languages

English
Native or Bilingual

Timeline

Air Associate

Amazon
06.2019 - Current

Part Time Manager

GameStop
08.2013 - 06.2019

High School Diploma -

Washington High School

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