Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Zachary Hoover

Cincinnati,OH

Summary

Results-driven student with excellent organizational and communication skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new processes. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts.

Overview

3
3
years of professional experience

Work History

Air Associate

Amazon
Erlanger, KY
05.2023 - 02.2024
  • Reported any discrepancies or errors on the caster deck to a Process Assistant.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Successfully relocated containers weighing between 1,000 and 4,000 pounds.

Client Service Representative

L&E Research
Cincinnati, OH
06.2022 - 05.2023
  • Provided customer service support to clients in a timely and efficient manner.
  • Maintained customer records in the database system.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Led a study sponsored by Human Solutions to develop Amazon's try-on feature.
  • Transported and tested Proctor & Gamble products.

Front Desk / Sales Associate

Esporta
Cincinnati, OH
03.2021 - 08.2021
  • Greeted customers and provided excellent customer service.
  • Assisted customers with product selection and payment processing, and answered questions about products or services.
  • Maintained accurate records of daily sales transactions.
  • Responded promptly to customer inquiries via phone, email, and in-person visits.
  • Assisted customers who had difficulty using store equipment or finding items in the store.
  • Performed light cleaning duties such as dusting shelves or vacuuming floors when necessary.
  • Assisted with training new front desk associates on proper checkout procedures.
  • Acknowledged for selling/renewing a high number of memberships.

Education

High School Diploma -

Purcell Marian High School
Cincinnati
05-2021

BBA - Marketing

Northern Kentucky University
Highland Heights, KY

Skills

  • Creative Problem Solving
  • Decision-Making
  • Computer Skills
  • Sales Techniques
  • Customer Service
  • Relationship Building
  • Client Engagement
  • Customer interaction
  • Cash Handling
  • Flexible Schedule

Accomplishments

  • National Honor Society
  • Deans List
  • Graduated top 5 in High School
  • Delta Scholarship Award - June 2024

Affiliations

  • Self-taught guitarist
  • Workout advocate
  • Have traveled the world

Timeline

Air Associate

Amazon
05.2023 - 02.2024

Client Service Representative

L&E Research
06.2022 - 05.2023

Front Desk / Sales Associate

Esporta
03.2021 - 08.2021

High School Diploma -

Purcell Marian High School

BBA - Marketing

Northern Kentucky University

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Zachary Hoover