Casey C. Lalande
Vestavia,AL
Summary
Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
14
14
years of professional experience
Work History
Sales Account Manager
AtlasRFIDstore
08.2019 - Current
- Increase sales revenue and grow business opportunities by analyzing company database of over 300 companies.
- Consistently rank in top three among company account managers by developing and maintaining long-term relationships with key clients for sustained growth.
- Handle high volume of accounts generating more than $1.4 million in gross profit annually.
- Train and mentor peers and new employees on internal system supports and company implementation plans.
- Achieve higher client satisfaction ratings through consistent communication and problem resolution including high-ranking members of fortune 500 companies.
Sales Operations Specialist
AtlasRFIDstore
08.2016 - 08.2019
- Served as liaison between sales and operational activities to ensure process quality, streamline processes and drive performance,
- Analyzed sales data to identify trends, opportunities, and areas for improvement to enhance operational efficiencies.
- Managed database on company website for demand chat system.
- Researched issues to obtain appropriate answers to customer inquiries and ensure positive experience.
Tutor Volunteer
Bush Hills Academy
08.2015 - 04.2016
- Collaborated with teachers to support students in class assignments, identify lagging skills, and correct weaknesses.
Receptionist
Crown Automobile
05.2014 - 08.2014
- Maintained welcoming reception area for visitors while effectively managing phone calls, emails, and walk-in clients..
Staff
Spain Park Recreational Fields
07.2010 - 05.2014
Education
Master of Science - Business Administration
University of Alabama Birmingham
Birmingham, AL12.2017
Bachelor of Science - Business Administration
Birmingham Southern College
Birmingham, AL05.2016
Some College (No Degree) - Business Administration
Jacksonville State University
Jacksonville, ALSkills
- Business growth and retention
- Relationship selling
- Detail-oriented data analysis
- Account Servicing
Activities and Awards
Player, Jacksonville State Softball Team (2012 - 2014)
SAA Conference Honor Roll, Jacksonville State University
President's List, Jacksonville State University
Player, Birmingham Southern College Softball Team (2014 - 2016)
Dean's List, Birmingham Southern College
Distinction in Leadership Studies, Birmingham Southern College
Timeline
Sales Account Manager
AtlasRFIDstore
08.2019 - Current
Sales Operations Specialist
AtlasRFIDstore
08.2016 - 08.2019
Tutor Volunteer
Bush Hills Academy
08.2015 - 04.2016
Receptionist
Crown Automobile
05.2014 - 08.2014
Staff
Spain Park Recreational Fields
07.2010 - 05.2014
Master of Science - Business Administration
University of Alabama Birmingham
Bachelor of Science - Business Administration
Birmingham Southern College
Some College (No Degree) - Business Administration
Jacksonville State University
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