CaseyJones Alam
Allen,TX
Summary
Results-driven professional with 12 years of experience in hospitality, specializing in bar operations management. Demonstrated ability to enhance customer satisfaction through effective team leadership and strategic sales optimization. Expertise in inventory control and revenue maximization, consistently achieving and surpassing business objectives. Strong organizational and communication skills, focused on creating a vibrant atmosphere and delivering exceptional results.
Overview
12
12
years of professional experience
Work History
Inside Sales Consultant
Southern Glazer's Wine and Spirits
Addison, TX
01.2026 - Current
- Cultivated client relationships to increase sales opportunities.
- Presented product knowledge and promotions to drive customer engagement.
- Collaborated with marketing teams to create effective sales strategies.
- Performed market research to identify emerging trends and customer preferences, informing sales strategies.
- Assisted in training new team members on product features and sales techniques.
- Participated in regular meetings to discuss sales goals and performance updates.
- Addressed customer complaints professionally, ensuring adherence to company policies and enhancing customer satisfaction.
Bar Manager
Dave and Busters
10.2019 - 12.2025
- Managed daily operations of bar, including inventory management, ordering supplies, and creating staff schedules
- Trained and supervised bartenders and servers, fostering excellent customer service and compliance with company policies
- Monitored and analyzed inventory levels, implemented cost-saving measures, and negotiated with suppliers to control costs
- Implemented and enforced responsible alcohol service policies to ensure the safety and wellbeing of customers and staff.
- Resolved customer complaints and conflicts professionally and promptly, enhancing customer satisfaction
- Maintained a clean and organized bar area, ensuring compliance with health and safety regulations
- Conducted regular staff meetings to discuss new promotions, menu changes, and address any issues or concerns
- Conducted regular performance evaluations for staff, providing feedback and identifying areas for improvement
Head Bartender / Supervisor
Maggiano's
02.2017 - 09.2019
- Led team of 4 bartenders, overseeing daily tasks and performance to ensure smooth bar operations
- Trained and mentored new bartenders on drink recipes, customer service, and bar procedures
- Prepared and served a variety of alcoholic and nonalcoholic beverages in a timely and efficient manner
- Engaged with customers to deliver excellent service and foster a welcoming atmosphere
- Developed and introduced innovative and seasonal drink specials, enhancing customer experience
- Maintained cleanliness and organization of bar area and equipment
- Processed payments and operated cash register accurately
Bartender
TGI Friday's
05.2014 - 02.2017
- Prepared and served a diverse range of alcoholic and nonalcoholic beverages, enhancing customer experience
- Engaged in ongoing training and education to deepen product knowledge and stay updated on industry trends
- Adhere to all safety and sanitation guidelines to maintain a clean and safe working environment.
- Work closely with kitchen staff to fulfill food orders and maintain a smooth flow of service
Education
High School Diploma -
Ridgefield Park JR. Sr. High School
Ridgefield Park, NJ06-2021
Fire Science Degree -
Bergen County Fire And Police Academy
Mahwah, NJ07-2014
Skills
- Lead Generation
- Sales strategy
- Customer Service
- Product Knowledge
- Market Research
- Time management
- Organization
- Budgeting
- Goal oriented
- Communication
- Staff training
- Leadership
References
- Ronda Aycock, Supervisor, 07/01/21, 01/31/24
- Roddrick Williams, Supervisor, 07/01/21, 09/30/23
- Bradley Blackburn, Co-worker, 07/01/21, 01/31/24
Volunteer Experience
While I was in High School I decided to go to fire school and was hired in a primarily volunteer department. I quickly became a pivotal part of the department and assisted on hundreds of different incidents.
Timeline
Inside Sales Consultant
Southern Glazer's Wine and Spirits
01.2026 - Current
Bar Manager
Dave and Busters
10.2019 - 12.2025
Head Bartender / Supervisor
Maggiano's
02.2017 - 09.2019
Bartender
TGI Friday's
05.2014 - 02.2017
High School Diploma -
Ridgefield Park JR. Sr. High School
Fire Science Degree -
Bergen County Fire And Police Academy