CASEY L. JUSTICE
Humble,Texas
Summary
Motivated to learn, grow and excel in challenging work environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Admissions Coordinator
Prevention And Recovery Center
07.2022 - Current
- Conducted patient intake interviews, recording and documenting relevant information.
- Prepared and processed patient referrals and transfer requests.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted in patient admission process based on federal and state laws.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed preliminary paperwork for incoming and outgoing patients.
- Oversaw inpatient and outpatient functions.
Director
Taylor Recovery Center
04.2018 - 07.2022
- Provide intake, assessment and referrals for clients in need of substance abuse services
- Provide comprehensive case management services to clients of the Taylor Recovery Center enrolled in its programs
- Assist the client identify his/her desired goals and objectives to design an Individual Service Plan customized to the client needs
- Connect clients with needed and available community resources and facilitate client's transfers between different levels of care, avoiding gaps in services
- Effectively manage a client case load, meeting with clients daily or weekly according to client's level of care
- Complete necessary documentation including: program enrollment, client progress, changes in the level of care and reassessment of plans, goals and objectives
- Participate in weekly agency program meetings and accept the responsibility for aiding the development of positive team relationships
- Able to represent center reflecting a professional image
- Attend all agency meetings and trainings as requested
- Adapt to changing work requirements along with flexibility in working hours
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Analyzed business needs while soliciting customer feedback for process improvements.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
- Approved regular payroll submissions for employees.
- Prepared and recommended long-range plans for development of department personnel.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Worked flexible hours; night, weekend, and holiday shifts.
Addiction Recovery Technician
Westbridge Recovery Center
04.2016 - 12.2018
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
- Provided counseling and support to clients with drug and alcohol abuse issues
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical
- Behavior Therapy (DBT)
- Collected urine samples to test for substance use
- Resolved a myriad of problems, improved operations and provided exceptional client support
- Transported clients to customer locations
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Increased customer satisfaction by resolving food service issues
- Monitored social media and online sources for industry trends.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Worked flexible hours; night, weekend, and holiday shifts.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Developed patient care plans and documented progress toward goals.
- Counseled and mentored clients on substance use and life choices.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Executive Assistant, Chief Executive Officer
Falcon Express Logistics Inc
04.2014 - 04.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Prepared meeting agendas and briefing papers for members of board of directors and executive team
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
- Used QuickBooks to produce monthly invoices, reports and other deliverables
- Promoted team productivity by keeping supplies organized and well-stocked
- Accomplished special objectives and projects according to requests from board members
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Worked with senior management to initiate new projects and assist in various processes
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Allocated executive tasks and managed complex calendars and administrative functions
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
- Created appropriate documentation for members of board and senior leadership before meetings.
Education
First Aid/CPR Certified -
Texas Tech University
Lubbock, TXBachelor of Science - Psychology
University of Houston
05.2004
Skills
- Cultural Awareness
- Admissions Requirements
- Reminder Calls
- Well-Versed in Insurance
- Consultation and Advisement
- Computer Literacy
- Patient Admission
- Medical Terminology Proficiency
- Interpreting Coverage
- Google Docs
- Verifying Eligibilities
- Salesforce CRM Experience
Timeline
Admissions Coordinator
Prevention And Recovery Center
07.2022 - Current
Director
Taylor Recovery Center
04.2018 - 07.2022
Addiction Recovery Technician
Westbridge Recovery Center
04.2016 - 12.2018
Executive Assistant, Chief Executive Officer
Falcon Express Logistics Inc
04.2014 - 04.2016
First Aid/CPR Certified -
Texas Tech University
Bachelor of Science - Psychology
University of Houston
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