Casey Raphael Calimlim
Summary
Experienced with technical diagnostics and system maintenance. Proficient in being a network Information system technician. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and team chemistry. Always striving to improve on every aspects within work and personal life, taking every roadblock as a learning experience. Never one to shrink from an honest challenge. Always charging towards difficult tasks head first. Not afraid to be wrong, a big advocate in being wrong and learning from it. Never lets failures get in the way, believes that each failure builds a person. Always motivated to make the best out of everything.
Overview
5
5
years of professional experience
Work History
UNITED STATES NAVY INFORMATION SYSTEM TECHNICIAN
Navy
06.2023 - Current
- Operated diagnostic tools to identify technical issues and facilitate repairs.
- Assisted in routine maintenance tasks ensuring operational efficiency.
- Learned safety protocols and best practices for equipment handling.
- Supported senior technicians in troubleshooting equipment malfunctions.
- Collaborated with team members to streamline workflow processes.
- Maintained inventory of top secret equipment.
- Led a watch floor as a lead Network Technician
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Created new standard operating procedures for the shop to use on new equipment.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Stepped up to take on heavier roles in the workspace when senior technicians resigned.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Increased equipment lifespan, performing preventive maintenance and timely repairs everyday.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Was the only technician out of 20 IT's to figure out multiple malfunctioning systems
Cashier Team Lead
Jollibee
06.2020 - 03.2023
- Supervised daily operations and coordinated cash handling procedures for team efficiency.
- Trained new cashiers on customer service standards and transaction processes.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Monitored cash register performance, implementing improvements to reduce discrepancies.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Became one of the youngest team, being only 16 and leading a whole shift.
- Increased customer loyalty and retention.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Education
High School Diploma -
Castro Valley High School
Castro Valley, CASkills
- Consistent attention to detail throughout career
- Customer relationship management
- Delivers results in high-pressure environments
- Proficient in task management
- Technical troubleshooting
- Preventive maintenance services
Languages
English
Native or Bilingual
Tagalog (Philippines)
Professional Working
Interests
- Traveling and vlogging
- Music
- Working on cars
- Watching Movies and TV Shows
- Tinkering
- Playing games
- Playing Basketball
- Shoes
- Shopping
Timeline
UNITED STATES NAVY INFORMATION SYSTEM TECHNICIAN
Navy
06.2023 - Current
Cashier Team Lead
Jollibee
06.2020 - 03.2023
High School Diploma -
Castro Valley High School