I have been doing mixed martial arts since I was 4 years old, doing Karate, Jujitsu, Wrestling and Muay-tai I do all of this as much as I can whenever I have downtime from work
Cash Pistone
Concord,NC
Summary
Dynamic Store Manager with a proven track record at Take 5 Oil Change, driving the highest sales across 26 locations. Excellent in inventory management and enhancing customer service through effective training. Known for building strong customer relationships and consistently meeting ambitious targets, fostering a motivated and high-performing team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Take 5 Oil Change
04.2023 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed staff scheduling, optimizing labor resources to meet operational demands.
- Enhanced customer service standards through training programs and performance evaluations.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Led safety initiatives, creating a secure environment for both employees and customers.
- Collaborated with upper management on operational strategies to enhance overall store performance.
- Drove the highest numbers in sales out of 26 locations, and maintained this over the course of 3 months up until the current date.
- Collaborated with team members to ensure a seamless sales process and enhance customer satisfaction.
- Conducted "callbacks" - calling back customers to ensure their visit was excellent and up to their standards.
- Collaborated with marketing teams to create promotional campaigns that increased foot traffic and conversions.
- Managed daily operations, ensuring adherence to company policies and maintaining high service standards.
- I had set due dates where targets must be met during the days, weeks, and months.
- Evaluated staff performance through ongoing feedback, enhancing individual accountability and development plans.
Education
High School Diploma -
West Cabarrus Highschool
Concord, NC05-2024
Skills
- Daily operations management
- Staff scheduling
- Customer service enhancement
- Inventory management
- Great at building relationships with customers
- Excellent ability in sales
- Customer feedback follow-up
- Target setting and tracking
- High-volume sales achievement
- Employee training
- Point of sale systems
- Motivated and friendly attitude
- Meeting goals and set metrics
Accomplishments
Before being promoted to a Store Manager, I was acknowledged for being one of the top 3 service writers in our company out of hundreds of technicians. I was maintaining a sales percentage of 150%. Writing one of highest percentages of cars with one of the highest sales numbers to go with that. I broke numerous shop records, one of which was selling 16 coolant exchanges in one day after running the shop with myself and one other pit tech. I was then promoted to take over a smaller store in concord, where I increased the car count by 25% along with higher volume in sales %. After established a smooth and high performing store, I got the opportunity to run the training location in Harrisburg, which i am still currently running.
Certification
I am Inspection certified
Interests
Timeline
Store Manager of Operations
Take 5 Oil Change
04.2023 - Current
High School Diploma -
West Cabarrus Highschool