Casha Hollis
Avon,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer-Service Representative
ATL Wings
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Dog Food Man LLC
11.2018 - 10.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
First Choice House Cleaning
11.2017 - 10.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Estrella High School
Avondale, AZ08.2003
Skills
- Microsoft Outlook
- Call Center Operations
- Microsoft PowerPoint
- Critical Thinking
- 10-Key
- Strong Analytical and Problem-Solving Skills
- Customer Relations
- Credit Card Payment Processing
- Office Equipment Proficiency
- Refund Processing
- Retail Sales Customer Service
- Money Handling Abilities
- Customer Service
- Store Maintenance
- Filing
- Stocking and Replenishing
Extra Activities
While in school I participated in the school hip Hop dance team.
Timeline
Customer-Service Representative
ATL Wings
01.2023 - Current
Customer Service Representative
Dog Food Man LLC
11.2018 - 10.2022
Customer Service Representative
First Choice House Cleaning
11.2017 - 10.2020
High School Diploma -
Estrella High School
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