Cashanta Davis
Shelby,MS
Summary
Accomplished and Certified Pharmacy Technician with over twenty years of experience in pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Demonstrates excellent leadership and a keen eye for details.
Overview
21
21
years of professional experience
Work History
Associate Customer Support/Certified Pharmacy Technician
Gainwell Technologies
Dublin, OH/Remote
08.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Record calls, processes requests and update account history with results of inquiry to include proper documentation
- Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreement
- Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information
- Review client reports on a weekly basis to ensure data integrity, prepares and submit report to management
- Monitors daily transactions to ensure policy and procedures are in accordance with service lever agreement
- Leadership role serving as a SME(Subject Matter Expert)
Certified Pharmacy Technician
Kroger Pharmacy
Cleveland, Ms
11.2021 - 07.2023
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Certified Pharmacy Technician
Clarksdale Pharmacy
Clarksdale, MS
12.2019 - 08.2022
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Aided in medication therapy reviews by collecting and organizing patient data on drug usage patterns.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Processing insurance claims
- Tracking inventory
- Dispensing medication to patients per the prescription, or provider's orders.
- Packing and labeling a prescribed medication
- Preparing compounded medications using sterile and non-sterile processes
Environmental Technician
AmerisourceBergen
Cleveland, MS
03.2017 - 06.2019
- Collaborated with cross-functional teams, ensuring effective communication and smooth workflow within the laboratory.
- Conducted quality control tests on samples, minimizing errors and guaranteeing consistent results.
- Managed multiple projects simultaneously, demonstrating strong organizational skills while maintaining a high level of attention to detail.
- Clean room particle count for laminar flow hoods
- Audit the production and aseptic processes
- Lead Trainer for new hires
- Enter environmental data in the Laboratory Information System(LIMS)
- Perform daily and weekly reports for environmental monitoring excursions
- E-mail daily reports for staff meeting
- Assisted supervisor with on-site audits
- Interviewed candidates
Certified Pharmacy Technician
PharMedium, LLC
Cleveland, MS
01.2004 - 03.2017
- Aseptically compound sterile intravenous pain management admixtures for hospital pharmacies nationwide via Standard Operating Procedures
- Adhere to GMPs(Good Manufacturing Practices) as well as GDPS(Good Documentation Practices) daily on batch production paperwork
- Exceed daily batch schedule production by inspecting and verifying all production components against production documents consistently
- Assist new hires
- Performed all process validation
Education
No Degree - Medical Assistant
Medical Training College
Baton Rouge, LA05.2002
High School Diploma -
BroadStreeet High School
Shelby, MS05.1999
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Team Collaboration
- Filling Prescriptions
- Manual and automated medication dispensing
- Pharmaceutical Calculations
- Workflow Optimization
- Customer Service
- Keen eye for details
- Typing 40 wpm
- Computer proficiency
Timeline
Associate Customer Support/Certified Pharmacy Technician
Gainwell Technologies
08.2022 - Current
Certified Pharmacy Technician
Kroger Pharmacy
11.2021 - 07.2023
Certified Pharmacy Technician
Clarksdale Pharmacy
12.2019 - 08.2022
Environmental Technician
AmerisourceBergen
03.2017 - 06.2019
Certified Pharmacy Technician
PharMedium, LLC
01.2004 - 03.2017
No Degree - Medical Assistant
Medical Training College
High School Diploma -
BroadStreeet High School