Cashay Fagins
Pembroke Pines,FL
Summary
I leveraged Security Information and Event Management skills at the Museum Of Discovery And Science to significantly mitigate risks. My ability to foster team collaboration and conduct safety training underscores a track record of achieving tangible improvements in safety and operational processes. Structured Crew Manager skillful in recruiting, training and scheduling numerous employees, tracking expenses and investigating and resolving quality and service complaints Courteous and patient individual committed to increasing customer satisfaction and reducing staff turnover.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Administrator
Museum Of Discovery And Science
Fort Lauderdale, FL
01.2017 - 12.2020
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Provided safety reports and data analysis to building managers to inform security processes.
- Established strong relationships with law enforcement agencies to facilitate information sharing during investigations of all kinds.
- Coordinated with vendors to evaluate and implement best-in-class security solutions tailored to organizational needs.
- Led safety training for 10 employees, providing best practices, and techniques to use in dangerous situations.
Operations Processor
Spice Lab Corp.
Pompano Beach, FL
02.2020 - 11.2020
- Contributed to a positive work environment by proactively addressing challenges and fostering open communication among colleagues.
- Collaborated with team members to optimize workflows, resulting in more efficient processes across the department.
Fast Food Manager
Taco Bell Restaurant
Pembroke Pines, FL
03.2009 - 05.2019
- Started as a team member and worked my way up.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Process Operator
Teva Pharmaceuticals
Sunrise, FL
02.2017 - 07.2017
- Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
- Operated various types of machinery proficiently, adapting quickly to changing production requirements.
- Assisted in troubleshooting equipment issues, minimizing disruptions to the production schedule.
Daycare Teacher
Care And Share Learning Academy
Lauderhill, FL
01.2015 - 04.2017
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Waitress/Restaurant Hostess
Dennys Restaurant
Pembroke Pines
02.2015 - 02.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL07.2014
Associate of Science - Business
Broward College
Fort Lauderdale, FL06.2019
Skills
- Security Information and Event Management
- Security Awareness Training
- Process Management
- Operational Efficiency
- Operations Management
- Health and Safety Regulations
- Standard Operating Procedures
- Safety protocols and procedures
- Equipment Operation
- Child Safety
- Time Management
- Cleaning and sanitation
- Customer Service
- Strong multitasking
- Team Collaboration
Accomplishments
- Selected as mentor/trainer for new hires.
- Recommend strategic process improvements to improve operations.
- Improved customer satisfaction by resolving issues in a timely manner.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained 6 new employees on proper forklift operation and safety.
Certification
- First Aid/CPR Certified
- CNA - Certified Nursing Assistant
Timeline
Operations Processor
Spice Lab Corp.
02.2020 - 11.2020
Process Operator
Teva Pharmaceuticals
02.2017 - 07.2017
Security Administrator
Museum Of Discovery And Science
01.2017 - 12.2020
Waitress/Restaurant Hostess
Dennys Restaurant
02.2015 - 02.2016
Daycare Teacher
Care And Share Learning Academy
01.2015 - 04.2017
Fast Food Manager
Taco Bell Restaurant
03.2009 - 05.2019
High School Diploma -
Charles W Flanagan High School
Associate of Science - Business
Broward College