- Artificial Intelligence (AI) and Machine Learning
- Blockchain Technology and Cryptocurrency
- Fitness & strength training
Erik Rodriguez
Euless,TX
Summary
Security professional with proven ability to implement and manage security systems. Known for ensuring secure environments and addressing potential threats promptly. Dependable team player with focus on collaboration and adaptability. Proficient in incident response and system monitoring.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Administrator
Flagship Financial LLC
Coppell, TX
11.2024 - Current
- Investigated and resolved security incidents across a complex, mid-size enterprise network utilizing a wide array of SIEM, EDR, and forensic tools.
- Facilitated company-wide migration from legacy antivirus to SentinelOne EDR platform, achieving higher detection efficacy, and enhanced endpoint protection; participated planning and pilot through enterprise rollout and post-implementation tuning.
- Managed the setup/transition of security servers and tools during a database migration
- Facilitated seamless adoption of new security tools and workflows organization-wide via training, documentation, and change management support for employees and stakeholders.
- Conducted regular audits of security systems, identifying vulnerabilities and recommending improvements.
- Designed and managed Forcepoint DLP and Web Security infrastructure; deployed advanced data protection policies, classification rules, and web filtering to safeguard sensitive information and ensure regulatory adherence
- Managed BeyondTrust Privileged Access Management (PAM), enforcing zero-trust through privilege elevation controls, secure remote access, credential monitoring, and automated rotation.
- Architected enterprise Google SecOps (formerly Chronicle) infrastructure, configuring advanced data ingestion pipelines, forwarders, and collectors while tuning for optimal performance, latency, and high availability in large-scale security operations.
- Performed detailed assessments of business applications, workflows, and operational processes to engineer purpose-built security controls and protective solutions aligned with business needs and regulatory frameworks.
Help Desk Tier 2 / Security Admin
Flagship Credit Acceptance
Coppell, TX
03.2023 - 11.2024
- Provide daily troubleshooting, imaging and maintaining company equipment
- Security Admin tasks using Forcepoint, Mimecast, Carbon Black
- Created KB articles for Security Admin and Help Desk processes
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed ticketing system to prioritize user requests, improving service delivery timeframes.
Technical Support Tier 2
Viapath Technologies
Dallas, TX
05.2021 - 03.2023
- Expanded support from 1 to 4 platforms
- Assisted with the roll out of new products to multiple correctional facilities
- 24 hr Oncall support experience for P1 issues
- Responsible for the support of video conferencing solutions for correctional facilities across the continental United States. Daily responsibilities include correctional facility staff support, product backend support and organizing escalations for tier 1 support
- Achievements/Tasks
Technical Support Tier 1
Viapath Technologies
Dallas, TX
03.2020 - 05.2021
- Supported the Vismanager Platform-Video Visitation
- Mastered Tier 1 Level Knowledge
- Responsible for the support Tier 1 level video conferencing and monitor solutions for correctional facilities across the continental United States
- Achievements/Tasks
Education
Associates - Computer Science
Brookhaven College
Dallas, TX2017
Skills
- Muil-OS Proficiency-Windows OS, Windows Server, Linux( Ubuntu, CentOS), MAC OSX, Android OS
- Industry Software Proficiencies- Service-Now, Remote Connectivity Tools ( RDP, VNC, Telnet, SSH ) Microsoft TEAMS, Oracle/SQL Server, XML & Shell Scripting, Jboss/Apache Tomcat, SOAP REST, Jira, Postgress, Freshservice
- Administrator Tools Experience with SCCM, Azure, Intune , Carbon Black, Brivo , Forcepoint , Mimecast , AWS, Microsoft 365, SentinalOne,
- Identity management tools SME - Microsoft Entra ID, BeyondTrust
- Security information and event management - log monitoring, policy implementation, awareness programs
- SIEM Tools - Google Secops, GreyMatter( AI-powered security operations (SecOps) platform,
Certification
- CompTIA Security+ - (04/2025-Present)
- AWS Solutions Architect - Associate (09/2024 - Present)
- AWS Certified Cloud Practitioner (07/2024 - Present)
Interests
Timeline
Security Administrator
Flagship Financial LLC
11.2024 - Current
Help Desk Tier 2 / Security Admin
Flagship Credit Acceptance
03.2023 - 11.2024
Technical Support Tier 2
Viapath Technologies
05.2021 - 03.2023
Technical Support Tier 1
Viapath Technologies
03.2020 - 05.2021
Associates - Computer Science
Brookhaven College