Casheena Grant

Accept grocery orders based on customers' preferences. Communicating with customers to clarify order details and preferences. Providing exceptional customer service throughout the shipping process and ensuring timely grocery delivery using efficient route planning.

Maintained product order invoices remotely to ensure accurate EPCIS data and attachments for smooth shipping.
Navigated SAP Fiori and Salesforce/Snow to verify data integrity.
Utilized Teams, Outlook, FAQs, PowerPoint, and articles as resource tools for reference.
Communicated internally and externally through effective email correspondence.
Documented each product case actively and efficiently.

Scheduling patients' specialty medications while navigating multiple monitors. Facilitated communication among insurance companies, healthcare providers, and pharmacists to meet patients' needs. Processing insurance claims. Update credit card and copayment assistance information. Using research tools like the knowledge base, Teams, Outlook, Emails, Spreadsheets, and PowerPoint to ensure accurate information, notating every call.